Manage administrative and case management issues with minimal supervision
Process individual participant requests and plan-level data operations
Complete and peer review transactions and file postings for plan participants
Ensure all items are processed accurately and within agreed-upon SLA timeframes
Communicate with clients regarding participant inquiries requiring additional information
Technical Analysis & System Configuration (30%)
Apply advanced analytical skills through data analysis, troubleshooting, and eligibility logic development
Test and analyze system configurations against requirement documents during implementation and administration
Leverage sophisticated database tools to set up healthcare and group benefits databases
Define data fields, import data, design screens, and create queries and reports
Apply strong knowledge of Health and Welfare Benefit domain rules and regulations
Review plan documents to build plan-specific knowledge and assist with research
Quality Assurance & Project Management (20%)
Participate in client-specific and TELUS Health-wide project initiatives
Monitor project schedules to ensure deliverables are met on time
Collaborate with team leaders and project managers to define project scope, objectives, assignments, and timelines
Integrate quality assurance processes into all projects and deliverables
Notify project managers or clients proactively if timelines are at risk
What You Bring to the Team
Experience & Expertise:
3-5 years in Benefits Administration industry, or as an Analyst/Operations Specialist
Demonstrated strength in analytical thinking and exceptional attention to detail
Familiarity with healthcare or group benefits concepts
Proven ability to prioritize and manage multiple projects simultaneously
Technical Skills:
Working knowledge of Excel including VLookup, Pivot Tables, and Macros
Strong ability to learn new systems and processes quickly
Experience with data processing and analysis
Core Competencies:
Excellent oral and written communication skills
Strong organizational and time management abilities
Self-motivated, quality-conscious, and committed to meeting deadlines
Ability to thrive in a collaborative team environment
Requirements
Working knowledge of SQL, MS Access, and/or VB
BA/BS degree
Project management background
Previous experience with database management or data processing
Experience in project coordination or administrative support roles
Professional certifications in HR, benefits, or related fields (CEBS, SHRM, etc.)
Experience working in a consulting or client services environment
Understanding of compliance requirements in benefits administration
Your Success Profile
We're looking for someone who brings:
Growth Mindset - Genuine desire for professional development with openness to feedback and continuous improvement
Problem-Solving Excellence - Natural curiosity to understand complex processes and develop innovative solutions
Adaptability - Flexibility and resilience in a fast-paced, dynamic environment
Collaborative Spirit - Willingness to support team members and contribute to collective success
Positive Attitude - Enthusiasm when facing new challenges and learning opportunities
Salary Range: $57.000 - $90,000.00 USD Annual
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensat
Benefits
Health insuranceVision insurance
Additional Information
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join Our Team and Succeed Together
TELUS Health (US) Benefits Administration and Operations practice brings specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support.
Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, enabling organizations to deliver seamless benefits experiences while we handle
the intricate technical and administrative complexities.
The Impact You'll Make
As an Implementation Consultant, you'll serve as both a subject matter expert and technical systems resource, bridging the gap between complex benefits administration and seamless client experiences.
You'll lead implementation projects, manage sophisticated data processing activities, and ensure our clients receive exceptional technical support throughout their benefits journey.
Lifeworks · Westwood, MA