REQ13848 Butler (Open)
POSITION SUMMARY:
The Butler is responsible to attend to the needs and wants of Butler services' VIPs to ensure that they have a memorable stay experience. The Butler will be the 24/7 point of contact for Butler services' VIPs.
PRIMARY RESPONSIBILITIES:
Ensure the provision of professional and timely customer service to our guests, ensuring familiarity within all areas of hotel rooms - VIP' reservations and allocation, restaurant bookings, show ticketing, guest services, business centre services, handling of in-room dining food ordering and dispatch requests to all Butlers pertaining to guest's requirement.
Have good knowledge of food and beverage selection, able to recommend food option and up-sell products when applicable.
Record and process requests for our guests and associated departments accurately with utilising available systems and technology.
Attend to the needs of VIP' guests.
Take orders on all guest's request and ensuring with accurate and timely processing in accordance with Butler services' concept and making appropriate suggestions to enhance guest's experience.
Maintain working order of equipment, work areas, storage areas, fittings, fixtures, furniture, and operating systems.
Prepare mis-en-place to meet anticipated demand and operating standards.
Ensure guests' preferences are observed and updated.
Maintain readiness for service by being fully equipped, stocked, and up to date with relevant guest's information.
Establish rapport with guests to build loyal, friendly, and satisfied guests.
Always take responsibility for ensuring a positive guest experience.
Conduct work as a team with other colleagues to deliver service excellence.
Always keep guests' information confidential and only discuss details relevant to service delivery.
Perform 24/7 Butler service for VIP guests.
Adhere to all Company policies and procedures.
Report accidents, injuries, unsafe work conditions and / or security issues to supervisors.
Perform other reasonable job duties as assigned by supervisors from time to time.
Melcoresorts · City Of Dreams Macau