Senior Sales Engineer

About the role

As a Senior Sales Engineer / Solution Consultant , you are the key technical partner to the Enterprise Account Executives, driving the technical close of our largest deals. You will combine deep product expertise in AI and telephony with persuasive business acumen to articulate the value of Synthflow's AI phone agents. Your primary mission is to technically qualify opportunities , lead the solution design, and prove the platform's transformative capabilities through compelling demonstrations and tailored Proof-of-Concepts (POCs). You are the trusted advisor who ensures prospects believe not only in the technology but also in the solution architecture required for their success.

Responsibilities

• Pre-Sales Discovery: Actively partner with the Sales team, leading technical discovery meetings to deeply understand the customer's contact center, CRM, and telephony environments and key business challenges.
• Technical Value Presentation: Design and deliver highly compelling, customized product demonstrations and workshops that map our platform features directly to the prospect's needs and ROI objectives.
• Solution Design & POCs: Design end-to-end technical architectures, generate high-quality technical documentation for proposals (RFPs/RFIs), and own the execution and success of all technical Proof-of-Concepts (POCs) .
• Expert Consulting: Serve as the technical expert during the sales cycle, addressing integration, security, and infrastructure questions from technical and non-technical stakeholders (up to the C-suite).
• Product Feedback: Capture structured feedback from prospects and competitive intelligence, translating it into actionable insights for the Product and Engineering teams to influence the roadmap.
• Enablement: Contribute to the creation of sales enablement materials, technical white papers, and best practice guides to help scale the pre-sales function.

Requirements

• Spanish fluency is mandatory for this role
• Experience: 5+ years of progressive experience in a technical pre-sales role (Sales Engineering, Solution Consulting) within the B2B Enterprise SaaS space.
• Technical Depth: Hands-on experience architecting solutions involving APIs, complex system integrations (CRMs, Contact Center platforms), and workflow automation tools.
• Domain Focus: Strong familiarity with telephony systems (SIP, VoIP, Twilio/Genesys/Avaya/etc.), contact center operations, and a deep understanding of AI/ML concepts and prompt engineering.
• Business Acumen: Highly skilled at translating complex technical capabilities into clear, quantifiable business benefits and managing technical components of large, multi-threaded deals.
• Communication: Exceptional presentation and written communication skills; comfortable leading discussions with senior technical architects and C-level business leaders.

Additional Information

Synthflow AI is an enterprise AI agent platform that unifies customer operations across voice, chat, and messaging. Our agents handle routine interactions at scale so teams can focus on high-value work. Over 20M hours of operations automated 60% more calls answered vs. non-AI operators 150M interactions handled, 99.99% uptime Backed by Accel, Atlantic Labs, and Singular. Trusted by 1,000+ customers. Recognized as one of the most promising companies in Germany.

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