Responsible for solving tickets per week across various Remote verticals
Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales.
You'll be the voice and the ear for our users
Practicals
You'll report to: Manager, Customer Care
Team: Customer Experience - Customer Care
Location : For this position we welcome everyone to apply, but we will prioritize applications from locations in EMEA.
Start date: As soon as possible
Application process
Interview with recruiter
Interview with future manager
Interview with team members (no managers present)
Bar Raiser Interview
Prior employment verification check
The annual salary range for this full-time position is
$1-$3 USD
Requirements
Experience working remotely or in a fast-growing organization.
Familiarity with HR, Payroll, Healthcare, and/or Pension systems.
Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs.
Solid experience in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support.
Experience using CRM tools to manage customer interactions and support workflows.
Proven ability to collaborate with multiple stakeholders who have varying priorities.
Excellent team collaboration and communication skills-diligent, persistent, yet kind and patient with others.
Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably.
Fluent in written and spoken English.
Nice-to-have:
Key Responsibilities
Responsible for solving tickets per week across various Remote verticals
Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales.
Benefits
Our full benefits & perks are explained in our handbook at remote.com/r/benefits . As a global company, each country works differently, but some benefits/perks are for all Re
Additional Information
About Remote
Remote is solving modern organizations' biggest challenge - navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.
If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!
What this job can offer you
Complete scope over [department] strategy (we just ask you to get us to [key metric]!)
Leading a distributed team between [UTC] and [UTC] with exceptional knowledge on [specialism] and [specialism] (you can trust them to handle day to day complications while you guide the team into [key metric]
Exposure to [complex problem] and partnerships with [another department] to combine ideas and lead the way in enabling [mission]
What you bring
Strong problem-solving skills with a passion for enhancing the customer journey and advocating for customer needs.
Solid experience in Customer Support or Customer Enablement within a product or tech environment, with hands-on experience in Live Chat and Email Support.
Experience using CRM tools to manage customer interactions and support workflows.
Proven ability to collaborate with multiple stakeholders who have varying priorities.
Excellent team collaboration and communication skills-diligent, persistent, yet kind and patient with others.
Strong interest in modern web technologies and applications, with the ability to navigate ambiguous situations comfortably.
Fluent in written and spoken English.
Remote · Europe