Manage a caseload of assisted or applicant households requesting to move
Initial voucher application screening
Determination and verification of eligibility
Client briefings and voucher issuance {internal and external meetings}
Assist with reviewing the units email account and virtual mail room in order to route documents and respond to inquiries
May perform community outreach to assist Section 8 participation
May perform administrative work in relation to records, files, invoices and reports including data entry and logging
Prepare and send appropriate correspondence, HAP contracts, Port packages, track responses, and follow up
Document case notes using in house database and electronic records
Answer large number of phone calls using a phone operator system
Rent calculations
Review of yearly recertification's of household composition and income/asset information
Attend mandatory trainings
Preferred skills
Excellent Communication Skills (both orally and in writing)
Call center/ Customer Service experience a plus
Great active listening skills
Comfortable working in a fast-paced environment
Strong time management and organizational skills
Excellent troubleshooting skills
Computer Proficiency
Bilingual a Plus
Section 8 or other Rental Subsidy experience a Plus
Benefits
Health insuranceVision insurance
Additional Information
About The Agency:
The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city's neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
- We maintain building and resident safety and health
- We create opportunities for New Yorkers through housing affordability
- We engage New Yorkers to build and sustain neighborhood strength and diversity.
At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPD's rental subsidies, including Section 8 or the Housing Choice Voucher (HCV) program, provide funding to eligible low-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved.
Cityofnewyork · New York City, NY