Client Service Associate (Mailroom & Hospitality)
External
Spsnorthamerica · Sunnyvale, CAPrepare for this interview
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Responsibilities
- Customer Experience & Front Desk Support
- Deliver exceptional customer service across all communication channels
- Provide reception/front desk support and handle sensitive requests with discretion
- Build positive relationships with clients and internal teams
- Mail, Shipping & Logistics
- Manage inbound/outbound mail and packages, including sorting, tracking, and distribution
- Support shipping and receiving; act as the main contact for related inquiries
- Office Operations & Facilities
- Set up and maintain pantry, kitchen, and meeting areas, including light cleaning
- Ensure common areas are organized, stocked, and presentable
- Assist with office moves and general workplace upkeep
- Equipment & Administrative Support
- Maintain office equipment and coordinate service requests as needed
- Support print and copy services and monitor equipment functionality
- Team Support & Initiative
- Take initiative during downtime and support ad hoc tasks
- Maintain professionalism and assist in training backup staff
- What You Must Have
- Skills & Competencies
- Strong communication and customer service skills
- Proficient in Microsoft Office
- Organized, adaptable, and able to multitask
- Problem-solver with the ability to work independently
- Professional demeanor
Requirements
- High school diploma or equivalent
- 1-2 years of relevant experience preferred
- Basic knowledge of computer-based systems
- Able to work assigned hours
- Physical Requirements
- Ability to lift up to 60 lbs.
- Comfortable with standing, walking, and basic physical tasks
- Able to operate office equipment
- Travel: None or Negligible
- Other Duties:
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits
Additional Information
Job Title: Client Services Associate Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Typical Work Schedule: Mondays to Fridays; 8:00AM - 5:00PM Where Great Service Meets Seamless Operations The Client Services Associate delivers exceptional office, mail, and delivery services while supporting the smooth daily operations of a dynamic workplace. This role spans multiple functions, including mail and package handling, print and copy services, office upkeep, and conference/reception support. You will consistently provide prompt, courteous, and efficient service, maintain a polished and professional image while ensuring both clients and employees receive a 5-star experience. Why This Role Matters You play a key role in creating a seamless and welcoming workplace experience. From first impressions to daily operations, your attention to detail and service mindset helps keep the office running efficiently and leave a lasting positive impact on everyone you support.
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