Junior Customer Service Specialist with German (12-month contract)

About the role

Your responsibilities include, but are not limited to: Delivering high‑quality, consistent customer support by guiding customers through product selections, promotions, order details, and brand information with clarity and care Responding to chat, email, and phone inquiries within established KPIs, ensuring timely, accurate, and professional communication Resolving customer queries and complaints by actively listening, identifying root causes, selecting appropriate solutions, and ensuring complete resolution and customer satisfaction Maintaining impeccable data accuracy across all systems to support smooth operations and a flawless customer experience Handling sensitive information responsibly, including payment and personal data, in full compliance with local regulations such as GDPR Contributing to continuous improvement by sharing ideas, supporting standardization efforts, and helping drive efficiency and quality enhancements across the team About You We are looking for a unique and amazing talent, who brings along the following: Demonstrates strong customer focus through attentive listening and warm, professional communication across chat, email, and phone Fluent in German and English Works responsibly and proactively, consistently meeting deadlines and resolving issues thoroughly Represents Swarovski with elegance, courtesy, and confidence, values premium service and accuracy Detail-oriented, eager to learn, open to feedback, and effective in team collaboration Acts in a calm and composed manner, even when handling challenging situations

Benefits

Additional Information

At Swarovski, you don't just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you're ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we're ready for you. Our Global Business Services offices based in Poland, Costa Rica and Malaysia, are vibrant workplaces where your expertise makes a global impact. You'll collaborate across borders, deliver high-quality services, and help shape a people-centered organization. We're looking for a Junior Customer Service Specialist with German to support our CS team. This is your chance to become part of a growing, international team and make a real impact in delivering outstanding customer experiences. Please note that this is a 12 month contract.

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