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Customer Success Specialist- Restaurants

External
Wolt logoWolt · Haifa, Israel
Full-timeOn-site2w ago
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Responsibilities

  • In this role, you'll be responsible for both onboarding new restaurant partners and driving the ongoing success of your portfolio, with a strong focus on growth and performance.
  • Day-to-day in this role you'll:
  • Manage a portfolio of ~100-120 restaurant partners, supporting their performance and growth
  • Lead onboarding processes for new partners (approx. 20% of the role), including in-person meetings, training, and go-live support over a 6-week period
  • Ensure smooth setup of new venues - menu optimization, system setup, and operational readiness
  • Drive ongoing business growth (approx. 80% of the role) through menu optimization, campaigns, and promotional tools (e.g. Wolt+)
  • Use data to identify opportunities and support day-to-day commercial conversations with partners
  • Collaborate closely with team members and cross-functional stakeholders to support partner success
  • Our humble expectations
  • 1-3 years of experience in sales, account management, business development, customer success, or other commercially focused client-facing roles
  • Significant experience within/ working with the restaurant industry - advantage
  • Strong communication and relationship-building skills, with a customer-facing mindset
  • Sales-oriented approach with the ability to identify growth opportunities
  • Comfortable working with data and numbers (no advanced experience required)
  • Fluent in Hebrew with good English proficiency

Benefits

Joining Wolt means being part of a fast-paced, collaborative team at the core of our restaurant business. You'll gain hands-on experience managing a large and diverse portfolio, working closely with restaurant owners, and directly impacting their growth.This role offers a unique opportunity to develop commercial, analytical, and relationship management skills in a dynamic marketplace environment, with clear potential for growth into more advanced business or account management roles.Next stepsWe review applications on a rolling basis and aim to move quickly. The process typically includes an initial conversation with Talent Acquisition, followed by interviews with the hiring team.If this sounds like an exciting opportunity, we'd love to hear from you! 🚀Our Commitment to Diversity and Inclusion

Additional Information

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. As a Customer Success Specialist, you'll join our restaurant team responsible for our business partners from Kiriat Shmona to Haifa, managing a dynamic portfolio of restaurant partners in a fast-paced environment. This is a highly versatile role combining onboarding, account management, and commercial growth, with strong collaboration across the team and the wider organization.

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