Partner Success Manager

External

Q2ebanking · Austin, TX

Full-timeHybridToday

ConfluenceJiraLeadershipMentoringSalesforce

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About the role

Q2 is seeking a Partner Success Manager to support the onboarding, maintenance, and sales success of our third-party partner ecosystem. This individual will be part of Q2's Innovation Studio, working alongside the Partner Success team to support and strengthen programs across a robust ecosystem of partners - managing inbound partner communications and requests, overseeing escalations, and serving as a key liaison between Customer Success Managers, financial institutions, partners, and Q2 third-party certified developers. They will lead partner go-to-market onboarding, developing clear and repeatable pathways from Early Adopter through General Availability - continuously looking to leverage AI and automation to drive greater efficiency and scale across the onboarding experience. More broadly, they will contribute to Go-to-Market Sales, Marketing, and Partner Success programs by coordinating trainings and sales enablement materials, and working with partners to provide and maintain up-to-date content on Q2's Developer Catalog.

Responsibilities

Directly manage 3rd party partner relationships, supporting the partner onboarding, collecting sales materials, and driving the overall partner success with sales and marketing

Partner with Senior Partner Success Manager to execute and coordinate partner GTM plans for sales enablement to drive pairings with our customers (financial institutions) and adoption with their end users

Coordinate and deliver partner trainings and materials, inclusive of webinars and sales resources

Support management and optimization of Q2's Developer Catalog where customers can go to learn about the latest partner offerings and access appropriate due-diligence materials

Align partner opportunities with strategic verticals and marketing roadmaps to deliver coordinated GTM effort to drive sales enablement

Educate partners on self-service tools, maximizing their relationship, and driving success in Q2's fintech ecosystem

Gather insight regarding sales activity, end-user adoption, and customer successes

Work cross-functionally with teams across sales, marketing, development, and public relation teams

Support sales and marketing initiatives to achieve sales and revenue targets

EXPERIENCE AND KNOWLEDGE

Bachelor's Degree and 5+ years of relevant partner success/account management experience

Excellent written/oral communication skills and ability to interface effectively with peer managers as well as senior management

Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment

Preferred proficiencies with Salesforce, Jira, Confluence, and Seismic

Experience in supporting sales and marketing functions

Self-starter who is comfortable with ambiguity

Experience building new processes and implementing across organizations

Financial Services, enterprise software, customer success, and/or marketplace experience preferred

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

Hybrid Work Opportunities

Flexible Time Off

Career Development & Mentoring Programs

Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents

Community Volunteering & Company Philanthropy Programs

Employee Peer Recognition Programs - "You Earned it"

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being.

Partner Success Manager

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