Loadshift Liaison Officer

About the role

Job Description: With Freelancer continuing to grow, we are expanding our Loadshift Customer Experience team in Manila. CX is responsible for providing amazing customer service. Furthermore, you will: Responsibilities: Provides exceptional customer service at all times Provides "First Call Resolution" as much possible Answers email & phone calls in a professional and timely manner Responds to support tickets in a professional and timely manner Promotes the features and benefits of using Loadshift Achieves maximum customer satisfaction at all times whilst working within the company guidelines Handles and investigates customer complaints and recommends solutions. Follow through on mutually agreed remedies. Effectively articulates complex information to a variety of technical and non-technical users Incorporates changes in work practices in response to changes requested by management Understands that Loadshift is a dynamic web service and is willing to embrace changes in the service we offer and promotes these positively to the marketplace Adheres to freelancer policies and procedures Actively contributes to team meetings and training sessions Offers suggestions for improvements Performs other duties as required

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