Administrative Officer I

About the role

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Description of Work **Position is both State Federally Funded** The primary purpose of this position is to serve as the point of contact for constituent inquiries, collaborating with staff across DHB to address and track inquiries received on behalf of NC residents, NC Medicaid and NC Health Choice Program beneficiaries or applicants, providers, and even out-of-state individuals. Referrals come from 1) the Governor's Office, 2) NC General Assembly Members, 3) United States Congress Members, 4) the DHHS Office of Government Affairs (OGA) and the DHHS Secretary's Office, and 5) the NC Medicaid Deputy Secretary and Deputy Medicaid Director's Offices. Job duties/responsibilities include, but are not limited to, the following: * Manage, assign/conduct research when necessary for proper assignment, and track the flow of constituent inquiries * Analyze constituent requests and flag issues requiring special attention and resolution to better serve the citizens of North Carolina. * Protect constituents' Protected Health Information (PHI) in compliance with HIPAA * Maintain transparent communication with beneficiaries * Participate in ad hoc meetings to provide input into processes for development of procedures and policies. * Participate in staff training and development sessions as workload permits. * Perform special projects as needed by leadership. Knowledge Skills and Abilities/Management Preferences Salary Grade Range $45,431 - $79,504 Recruitment Range $45,431 - $59,472 **Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours** Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred: Demonstrated ability to communicate effectively with internal and external stakeholders, using clear verbal and written communication supported by strong grammar, vocabulary, spelling, and professional office terminology. Proven skill in planning, organizing, prioritizing, and reviewing administrative or office workflows to ensure efficient and accurate operations. Strong proficiency in Microsoft Office applications, including Teams, Outlook, Excel, and Word, to support daily tasks and produce high‑quality work products. Effective time‑management skills with the ability to balance multiple assignments and meet deadlines. Prior experience working with North Carolina Medicaid, including familiarity with program processes, documentation standards, and stakeholder expectations. Physical Requirements: Lifting up to 10 pounds of force on occasion. Sedentary work involves sitting most of the time, with only the occasional walking and standing. Posting closes at 11:59 p.m. the night before the closing date Position is funded in part through federal funds About the NC Division of Health Benefits: The Division of Health Benefits (DHB) within NCDHHS is committed to advancing innovative solutions that improve health, promote well-being and foster independence for all North Carolinians. DHB manages and oversees North Carolina Medicaid and other programs that provide access to services and supports for parents, children, seniors, people with intellectual / developmental disabilities, and behavioral health, substance use and traumatic brain injury disorders. With a budget over $27 billion in state and federal funds per fiscal year, DHB ensures that more than 108,000 enrolled providers are reimbursed for delivering covered services to 3.1 million beneficiaries. Compensation & Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits Supplemental and Contact Information The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state