Assist in planning, coordinating, and supervising facility operations across all office locations.
Monitor building systems (HVAC, electrical, plumbing, security, fire safety) and coordinate repairs and preventive maintenance
Oversee cleanliness, sanitation, and workplace safety standards.
Support space planning, office layout changes, and workplace optimization initiatives.
Assist with inspections, compliance audits, and government regulatory requirements.
Annual renewal of government regulatory permits.
Oversee and assess IFM team's performance and KPI.
Project management for minor and major facility improvement/ renovation works.
Monitoring of monthly utilities consumption.
Administrative Management
Oversee asset inventory, and procurement of administrative materials.
Monitoring of monthly supplies consumption.
Billing invoice processing.
Ensure proper documentation, keeping, and adherence to administrative policies.
Cafeteria Management.
Vendor & Contract Management
Support selection, and management of suppliers, service providers, and contractors.
Monitor service contracts for renewal.
Review invoices, validate service delivery, and recommend cost-saving initiatives.
Health, Safety & Security
Collaboration with Health and Safety team for implementation of safety policies, emergency procedures, and disaster preparedness plans.
Collaboration with Health and Safety team for the safety drills in compliance with occupational safety standards.
Support the monitoring of building access, security systems, and incident reporting.
Budgeting & Reporting
Assist in preparing the facilities and admin budget and monitoring expenses.
Maintains and update budget utilization tracker.
Project Tracker monitoring and update.
Requirements
Must have a Bachelor's degree in Engineering (Mechanical, Electrical, Civil, Engineering, or related field.
2-3 years' experience in BPO, facilities management, building maintenance or property operations.
Strong knowledge of Mechanical, electrical and structural systems.
Excellent communication and organizational skills.
Proficiency in MS Office and facility management software (an advantage).
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .