Securities Services Operations - Transaction Processing Manager - Custody Operations

About the role

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transacti

Additional Information

Make your mark in a global custody operations team supporting institutional clients across fund structures. Bring your leadership, controls mindset, and operational expertise to deliver accurate outcomes under tight timelines. Job summary: As a Transaction Processing Manager in Fund of Funds Custody Operations, you will manage deal placement and post-trade processing activities while maintaining a strong focus on quality, timeliness, and controls. You will lead day-to-day execution through effective work allocation, clear priorities, and disciplined follow-up on aged items. You will act as a point of escalation, ensuring issues are investigated, documented, and resolved with clear stakeholder communication. You will strengthen operational resilience by maintaining procedures, retaining appropriate evidence, tracking performance, and supporting continuous improvement and change delivery. Job responsibilities: Execute trade placement and post-trade processing for fund custody activities, including subscriptions, redemptions, transfers, settlements follow-up, and related documentation. Capture trades accurately in required systems and complete investment documentation or trade packages in line with documented procedures. Coordinate with external parties (for example, order handling agents and transfer agents) to confirm acknowledgements and cash settlement completion. Investigate and resolve processing inquiries and breaks promptly, ensuring actions and outcomes are clearly documented. Perform independent quality checks (checker/verifier activities) to validate accuracy, completeness, and timeliness, and escalate exceptions within agreed service timelines. Maintain and update standard operating procedures and control documentation to support consistent execution and audit readiness. Supervise daily task allocation, prioritize urgent items, and drive closure of aged items through disciplined follow-up and escalation. Partner with stakeholders to support end-to-end delivery, identify upstream/downstream impacts, and improve client experience within defined controls. Produce regular performance reporting using key performance indicators and lead governance discussions on drivers, risks, and remediation progress. Support operational change delivery by participating in testing/validation, implementation readiness, and post-change stabilization activities. Identify opportunities for automation and responsible use of approved digital and intelligent tools, incorporating clear risk and control considerations. Required qualifications, capabilities, and skills: Demonstrated experience in custody operations, middle-office processing, fund services, or a comparable transaction processing environment. Demonstrated knowledge of general and alternative investments and the fund trade lifecycle, including capital activity and settlement processes. Demonstrated experience performing quality control and supervisory review activities to ensure accurate, complete, and timely processing. Demonstrated ability to investigate breaks, manage issues to closure, and support root-cause analysis and remediation tracking. Strong risk and control mindset, including maintaining evidence, documentation quality, and readiness for audits and reviews. Demonstrated people leadership capability, including work allocation, coaching, ongoing feedback, and driving a strong controls culture (where people-management responsibilities apply). Strong analytical, prioritization, organization, and multi-tasking skills in a time- and volume-sensitive environment. Strong written and verbal communication skills, including structured escalation updates and stakeholder reporting. Proficiency with Microsoft Excel and Microsoft Office tools to manage operational data, reporting, and documentation. Demonstrated experience using automation or digital tools to improve operational efficiency and reduce manual risk. Preferred qualifications, capabilities, and skills: Experience supporting hedge fund, mutual fund, and private equity operational workflows. Experience leading governance routines and presenting operational metrics and remediation themes to stakeholders. Experience identifying and implementing automation use cases with documented risk and control assessments. Experience using approved generative AI tools responsibly for drafting, summarization, knowledge retrieval, or trend identification in an operations context. Project or change management experience supporting releases, controls updates, and operating procedure changes.

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