Remote E-commerce Support Agent (AI Tools)

Responsibilities

• Respond to customer inquiries related to orders, returns, refunds, and shipping
• Use AI tools to assist with response drafting and ticket categorization
• Manage high-volume support queues across email and chat
• Ensure accurate and empathetic customer communication
• Update customer and order records within support and e-commerce systems
• Identify recurring issues and flag trends to the broader team
• Required Qualifications
• Previous experience supporting customers in an e-commerce environment
• Practical experience using AI tools to assist with written customer communication
• Prior experience working remotely is mandatory , including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
• Strong multitasking and prioritization skills
• Comfort working with high ticket volumes and repetitive workflows

Requirements

• Experience with Shopify , WooCommerce, or similar platforms

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Company Intel

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