Benefits Manager for Americas

Responsibilities

• US Benefits - Program Ownership
• Own and manage the full US employee benefits program, serving as the primary subject matter expert for all US benefit matters
• Lead the annual US Open Enrollment process end to end: plan design review, vendor negotiations, system configuration (HRIS/benefits platform), employee communications, and post-enrollment reconciliation
• Manage relationships with US benefit carriers and brokers (medical, dental, vision, life, disability, FSA/HSA, EAP, commuter).
• Negotiate annual plan renewals and renewals strategy with carriers, benchmarking costs and coverage against market data; prepare recommendations for sign-off
• Administer and optimize the 401(k) plan in partnership with the record-keeper (Fidelity); ensure plan compliance including non-discrimination testing, Form 5500 filing, and plan document updates
• Manage COBRA administration and ensure compliance with ERISA, ACA, HIPAA, FMLA, and all applicable federal and state regulations
• Partner with Payroll to reconcile benefit deductions, resolve discrepancies, and ensure accurate W-2 reporting of benefit-related income
• Oversee the benefits administration, including employee-facing content, and Open Enrollment workflow
• Respond to escalated employee benefit queries and ensure a high standard of employee experience throughout the benefits lifecycle
• US Compliance & Governance
• Maintain a compliance calendar covering all federal and state benefit filings, notices, and deadlines (ACA 1094/1095, PCORI, Form 5500, SARs, SPDs, SMMs)
• Ensure Summary Plan Descriptions (SPDs) and plan documents are current and legally compliant; coordinate with Legal and external counsel as required
• Manage ACA affordability analysis and ensure the organization remains compliant with employer mandate requirements; track and resolve IRS inquiries
• Stay current on legislative and regulatory changes (e.g. state-level mandates, SECURE Act updates, mental health parity rules) and assess impact on plan design
• Manage annual non-discrimination testing for all applicable plans; liaise with actuaries and plan administrators on corrective distributions where required
• Support internal and external audits of benefit plans, providing documentation, data, and process narrative as required
• US Wellbeing & Employee Experience
• Lead the day-to-day management of the employee wellbeing program for the region, including EAP, mental health resources, wellness reimbursements, and any voluntary benefit offerings
• Design and deliver benefit communications throughout the year - Open Enrollment guides, new hire onboarding materials, life event

Benefits

Additional Information

Why Verifone For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it's developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success. Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located. What's Exciting About the Role This is a dual-focus benefits role sitting within the global HR team. The primary responsibility is ownership of the US benefits program, one of the organization's largest and most complex benefit portfolios, covering medical, dental, vision, 401(k), life insurance, short- and long-term disability, FSA/HSA, commuter benefits, and the Employee Assistance Program. Alongside the US remit, the role takes ownership of benefit programs in Canada and Latin America - managing renewals, compliance, and employee experience across the Americas region in partnership with regional HR managers and local brokers. The role also provides ad-hoc support to EMEA and APAC as required. This role is ideal for a benefits professional who has deep US expertise and is ready to extend their scope across the Americas or someone with broad North American experience who wants to anchor their role in a large, high-visibility US program. Familiarity with Canadian and/or LATAM benefit landscapes is a plus!

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