Minimum of one year guest service experience in hotel hospitality
Previous experience as a Front Desk Agent is preferred.
Excellent guest service skills required
Advanced computer skills; Opera experience preferred.
Ability to stand and walk for long periods of time required
Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
Must be able to work a flexible schedule, nights, weekends and holidays as required.
Essential Functions and Responsibilities:
Oversees the friendly, professional, and efficient registration and check-out of hotel guests, including assisting the Front Desk during peak periods
Assists Front Desk Agents in satisfying guest requests and resolving guest complaints
Trained and skilled to perform all Front Desk, Reservations, and Star Service functions as needed based on operational demands
Prints occupancy, arrivals departures, and back-up reports on a timely basis
Reviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be provided
Block relocated guests who will be returning to the hotel
Communicates all special requests to Housekeeping
Coordinates with Room Service to ensure accurate and timely amenity deliveries
Monitors and ensures completion of all room changes
Check for duplicate reservations on a daily basis
Monitors clearing of all due-outs, Express Checkouts, no-show's, Pre-Registered guests
Process applicable charges for late check-outs (12pm)
Checks the status of all Out-of-Order rooms on a daily basis
Monitors availability of showrooms for the Sales & Conference Management departments
Reviews group resumes to verify group billing procedures, VIP's and special requests
Responsible for conducting daily line-ups
Monitor arrivals to ensure that rooms are ready by check in time
Clear departures by working closely with Housekeeping Department
Ensure all guest departure calls are done a daily basis
Accurately report guest needs and problem resolution
May interact with customers in person, as well as other departments.
Must be able to handle multiple tasks at once with attention to detail
Ability to work independently
Excellent people skills.
Assist with the preparation of 'remote' and 'reserved' registration and check-out of groups
Prints group no-show, in-house, and arrivals report on a daily basis
Answers telephone expediently and addresses complaints, problems, special requests and non-related desk questions, making sure to log phone complaints and requests
Familiarity with daily hotel occupancy reports, status of available rooms, etc.
Monitor room category and bedding availability, up to three days in advance, in order to prevent overbooking
Monitors rollaway, microwave and other amenity requests up to seven days in advance in order to ensure availability, and accurate billing was
Benefits
Remote work optionsFlexible schedule
Additional Information
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
We offer excellent benefits and perks including one free meal per shift and free theme park access.
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
We invest in training and development opportunities for all team members.
We promote social responsibility by being a good neighbor in the community.
We care for you, just as we care for others.
Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
Oversees the friendly, professional, and efficient registration and account settlement of hotel guests commensurate with the demands of a world-class resort by providing support to the Front Desk Agents & Management. Serves as a liaison between the Front Office Agents, and Front Office Management, Housekeeping, and Engineering.
Loewshotels · Orlando - Lakewood Regional Support Bldg, FL