IT Business Relationship Manager, APAC Commercial

Benefits

Additional Information

ACCOUNTABILITY LEVEL: The role is accountable for the Demand, Plan, Build and Run of Commercial related IT solutions for Clarios APAC. The role has accountability for partnering with Commercial leaders to create ideas, prioritize and identify a pipeline of initiatives that will enable quantifiable revenue growth and customer experience improvements in both OE and Aftermarket businesses. Based on an approved investment plan, the IT BRM, APAC Commercial will assemble teams comprised of both internal and external resources to perform proof-of-concept, design, develop, test and launch of new or enhanced system capabilities. This person will be expected to incorporate contemporary architectural techniques and follow continuous delivery methodologies to achieve desired business outcomes in the shortest time possible at best delivered cost. This role actively participates in business strategy development and execution in the sub-region, partnering with Commercial leaders. The individual will build and maintain a Commercial IT roadmap to establish new business capabilities, insights and lead transformation from traditional IT delivery/services to contemporary Digital solutions/services. This individual needs to be highly collaborative, influencing, disciplined, a strong communicator and innovative minded. The ability to deliver tactical projects while anticipating issues and thinking strategically is required. The position requires a demonstrated ability to manage a diverse set of requests, quickly mediate between competing priorities, and work effectively with IT colleagues, contractors, and business management both within and across reporting relationships and geographic regions. TYPICAL RESPONSIBILITIES: Business Relationship Management Business Relationships - Develops working relationships with a diverse group of business stakeholders and gain an understanding of the complex nature of the sub-region's business. Maintain familiarity with the business plans of the sub-region and Commercial function across markets. Business Alignment - Meets with business management and staff to understand business requirements and to determine system requirements for Commercial function. Works with customers to define and prioritize improvement initiatives. Assists in building strategic roadmaps and aligning the business initiatives with IT initiatives to shape the IT vision and strategy. Participates in business partners' regular operations/strategic reviews and annual planning sessions. Business Case Development - Responsible for contributing to business case generation and overall project strategies including project plans for major efforts that satisfy the business needs of that functional area for review and approval by management. Also responsible for assisting user management in setting priorities. Demand Management - Identifies key strategic business and functional requirements for Commercial. Responsible for assisting users in setting priorities, resolving competing initiatives and aligning expectations throughout the portfolio. Issue Escalation - Key role in the management, impact analysis and communication of system performance or production downtime events. Acts as conduit between IT applications support and business leadership. IT Portfolio Management "Demand" Creates and generates ideas from the customer problems through business strategy mapping, stakeholder interviews or innovative design thinking. Leverages the scale of Clarios and introduces best practices and solutions from other regions where appropriate. Prioritizes the ideas by business values estimates (cost, value and time). Performs experimentation and proofs of concepts to establish pipeline for Commercial IT solutions for rapid solution delivery. "Plan" Actively engages with business strategy planning & execution for Commercial. Develops a Commercial IT strategy and roadmap that supports business growth and customer experience improvements across the sub-regional markets. Selects technologies, platforms and vendor partners that fit the needs of the business and align with overall Clarios IT Strategy and IT policy. Maintains a portfolio backlog and corresponding investment plan with clear business outcomes and financial business case for each investment. "Build" Develops work effort and cost estimates for new initiatives. Participates in solution ideation, high-level planning and solution architecture design reviews. Responsible for management of all internal and external 3rd party development and configuration of Commercial IT solutions including but not limited to CXP APAC applications (POS Partnership Platform and others), ERP (QAD EE on-prem & Cloud), CRM (Salesforce), EI & EDI (IBM Sterling & MuleSoft), and Business Intelligence solutions such as MSFT Power BI data modeling and visualization. Responsible for qualification, selection and commercial agreements with external solution delivery parties. Works in collaboration with Clarios IT app