Chief Water Service Inspector - Customer Services Bureau - SFPUC (7204) (164362)

Benefits

Additional Information

Under general direction, directs and supervises the activities of subordinate personnel engaged in conducting inspections of all types of consumer water services, meters, connections and fixtures, including the field testing and repair of meters and determining illegal uses of water; supervises and investigates complaints of inadequate water supply, objectionable water quality, pressure, noise, damage to meters and other faults; and performs related duties as required. Essential Functions: Supervises subordinate personnel in the proper execution of assignments and constantly checks field operations to ensure high quality of work performance. Supervises in-service training of all new employees; personally participates in special inspections of unusual plumbing and water service problems referred by subordinates. Assigns and reviews daily work program of meter readers assigned throughout the city; supervises assigning of new accounts and rerouting of meter readers. Directs changes of established operational procedures and makes recommendations to superiors for improvements in procedures. Approves or reviews probationary appointments of new personnel; handles disciplinary complaints regarding individual employees. Confers with division managers and department heads regarding suggestions for improving operations and promoting better consumer and public relationships. Personally investigates important consumer complaints in order to assist in the final solution of difficult problems; makes certain that all complaints and orders are handled in an efficient and expeditious manner; personally handles particular problems referred by management requiring special tact and diplomacy. Assists in the development and advancement of subordinates through training and effective use of employee development programs. The 7204 Chief Water Service Inspector will perform other related duties as assigned. Education: Possession of a high school diploma or equivalent (GED or High School Proficiency Examination). AND Experience: Five (5) years of experience in utility service field investigations, of which two (2) years must be in a supervisory capacity over subordinate staff who perform work equivalent to Class 7316 Water Services Inspector AND License and Certification: Possession of a valid Class C driver license. One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment. Positions at the SFPUC-Water Quality Division and Water Supply and Treatment Division require possession of a Grade 3 Water Distribution Operator Certification upon hire, AND the following certifications within twelve (12) months of hire date: a) Backflow Prevention Assembly Tester Certification b) Cross Connection Control Specialist Certification c) Grade 4 Water Distribution Operator Certification Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring. Possession of a college degree or specialized training in engineering or water resource management, water utility specific certifications. Experience analyzing performance metrics and implementing data-driven improvements Experience in union-represented workforce environments Experience in change management Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Education verification information on verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included in your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Selection Procedures: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: Supplemental Questionnaire Examination (Weight: 100%): Candidates who meet minimum qualifications will be invited via a separate link to complete the Supplemental Questionnaire Examination. The purpose of the Supplemental Questionnaire Examination is to evaluate the