Assist in resolving real-time on road incidents moving across the Logistics Network by providing real-time incident management and support to all drivers.
Serve as the first point of contact for Carvana-employed Vehicle Transporters and Advocates.
Provide real-time support to Logistics field teams while maintaining route integrity and service levels.
Minimize postponed deliveries through root cause analysis and continuous monitoring of exceptions.
Use multiple internal systems to gather data and troubleshoot issues that may arise during transit.
Locate and select vendors to drive excellent service while mitigating risks and downtime.
Maximize outbound capacity to increase on-time delivery and reduce transit times.
Collaborate with Vehicle Transporters, Logistics Field Leadership, Fleet Maintenance, Market Operations, and Network Planning to minimize network disruptions.
Leverage strong analytical and Google Sheet skills to help organize data.
Perform administrative duties including accurately documenting real-time incidents while effectively communicating incident status and resolution plan to Logistics Field Leadership.
What the job requires:
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
High School Diploma or GED, or equivalent experience.
2+ years experience in a Customer Service role.
2+ years of practical experience in Maintenance or Logistics.
Experience in Logistics Operations with knowledge of DOT regulations and compliance, FMCSA, and HOS
Ability to work as a team player and interact with customers, managers, and coworkers in a professional and courteous manner.
Ability to multitask and prioritize effectively.
Ability to maintain professionalism in a fast-paced environment.
Ability to work variable schedule(s) as necessary.
Ability to commute and work out of the Tempe headquarters.
Ability to work in an office environment, with extensive use of computers.
Ability to sit for up to eight hours per day.
Ability to communicate clearly and concisely, both written and oral.
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Additional Information
Position Overview:
This intermediate level position provides network operations support including on road escalation incidents for Carvana-employed auto haulers delivering cars to customers nationwide. This position is not eligible for visa sponsorship.
Carvana · Tempe, AZ