As a Customer Service Adviser, we'll count on you to let our customers know their options when banking with us, so they can make informed choices.
You'll be helping our customers by:
Making a positive impact on every customer call, efficiently and effectively having the right conversations to meet their needs
Problem solving and building excellent relationships over the telephone, and providing a friendly, timely and professional service
Building real connections with them and being dedicated to finding the rights solution to meet their needs
Improving processes and procedures to maximise customer satisfaction and efficiency
Maintaining a detailed knowledge of financial products and services to help resolve complex customer queries
The skills you'll need
This is a customer led role, so previous experience working in a customer service role is ideal. Telephony experience is an advantage, but not essential. Applicants must be both English and Welsh speaking.
Dedication and passion for helping customers is vital. You'll be a real people person, with excellent listening and communication skills.
We're also looking for you to demonstrate:
The determination to go the extra mile for our customers every day to provide that truly personal service
The ability to achieve quality results while maintaining high levels of detail
Strong keyboard skills and the ability to multitask, allowing you to navigate different systems and process information while talking to customers
Good organisational skills and an enthusiasm to keep learning and developing new skills
What else you'll need to know
We're here for our customers, whatever the time of day or night, so you'll need to be flexible and commit to working a rotating work pattern.
Your hours of work will be between the hours of 8am and 6pm Monday to Sunday on a rotational shift pattern. You must be fully flexible and able to commit to the full range of hours.
Bank Holiday working is a feature of this role.
You'll enjoy a comprehensive training programme, and on-going coaching and support to enhance your development. When you're ready, we'll help take your career to the next level.
How we'll reward you
Salary: £27,090 per year (pro rata for hours worked)
Hours
35
Job Posting Closing Date:
Job Posting Closing Date is not yet published.
Ways of Working:Hybrid
Benefits
Health insuranceFlexible schedule
Additional Information
Join us as a Customer Service Adviser in Bangor, North Wales
You'll be the first point of support for our personal banking customers in one of our telephony banking teams
We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
This job does not meet Skilled Worker visa sponsorship requirements
Royal Bank Of Scotland · Bangor