Deliver outstanding client service by professionally handling calls, emails, and work items with accuracy and within established deadlines, including support for the Dealer Services Call Center
Assist direct shareholders with account setup, maintenance, and transaction processing
Process literature requests from prospective and current shareholders
Identify appropriate funds and/or services based on inquiries from prospective and current shareholders
Maintain effective communication and follow-through with the Fund's transfer agent
Place outbound calls to shareholders to resolve processing issues and provide requested information
Collaborate with internal teams - including portfolio management, sales & marketing, and legal & compliance - to deliver timely and accurate responses to client inquiries
Serve as an escalation point for fellow team members in the absence of management, providing guidance on complex inquiries and ensuring continuity of service
Requirements
Required
Bachelor's degree (business-related field preferred)
Excellent written and verbal communication skills
Results-oriented with strong follow-through and a high level of attention to detail
SIE, Series 6, and Series 63 licenses, with opportunity to obtain the Series 7.
Preferred
Prior experience in financial services, sales, and/or client service roles
Familiarity with fund operations, transfer agency processes, or shareholder services
Location: New York City; hybrid with a minimum of two days per week in office.
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Applicants must be authorized and have the right to work in the country where the role is located without the need for current or future sponsorship.
Compensation Details
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Benefits
Dental insuranceVision insurancePerformance bonus
Additional Information
We are seeking a Shareholder Services Senior Analyst to join our Fund Services team. This role is responsible for delivering exceptional client service and transaction support while contributing to daily workflow processes and fund operations.
Nb · New York, NY