German Speaking Agent Replacement Reservation - 100% Remote

About the role

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and

Benefits

Additional Information

Are you passionate about customer service ? Would you like to be part of a new and dynamic team in a remote environment? At SIXT, we are looking for you if you enjoy customer contact and know how to handle demanding customers. YOUR ROLE AT SIXT In case of breakdowns and accidents, our team ensures that private customers quickly and easily receive a replacement vehicle. We work closely with various insurance and roadside assistance companies, processing their orders promptly and in a customer-oriented manner via email or phone, then creating orders and reserving the requested vehicles. YOUR SKILLS MATTER Customer Orientation : You have an excellent ability to understand and anticipate customer needs, ensuring their satisfaction with every interaction. Language Proficiency : Fluent in German and English ; additional languages such as Spanish, French, Italian, or Dutch are a plus. Effective Communication : You are open-minded, communicative, and enjoy writing and making phone calls. Flexibility : You can adapt to a dynamic and ever-evolving work environment, including availability for night shifts . Teamwork : You collaborate effectively with other team members, contributing to an international and dynamic environment that fosters cooperation. Solution-Focused : You have the ability to quickly identify problems and propose effective solutions, ensuring service continuity and customer satisfaction. You have initial experience working with MS Office programs (Word, Outlook). You work reliably, independently, and are service- and solution-oriented

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