Customer Care Associate (Japanese Speaking)

About the role

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows-including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence-we give businesses the tools they need to work efficiently worldwide and grow with confidence. What you'll be spending your time on: Customer Inquiry Management: responding and resolving customer inquiries, requests, and concerns via phone, email, and chat in a timely and courteous manner Customer Satisfaction: ensuring exceptional support for our customers from start to finish providing relevant information Team Collaboration: work closely with other departments to ensure seamless customer support and issue resolution. Documentation: record and maintain detailed records of customer interactions, inquiries, and resolutions in our CRM system. Product Knowledge: maintain a thorough understanding of our products and services to provide accurate and relevant information to customers Feedback Collection: gather customer feedback and insights to help improve our products, services, and overall customer experience For this role you are also: Customer centric with problem solving mindset Self-motivated to reach resolution, proactive and willing to take ownership Great at communication (verbal and written) Attention to details Able to multi-task using multiple systems, screens while doing active listening For this role you must have: Proficiency in Japanese and English or Korean and English 1-3 years of relevant experience The right to work in South Korea The Payoneer Ways of Working Act as our customer's partner on the inside Learning what they need and creating what will help them go further. Do it. Own it. Being fearlessly accountable in everything we do. Continuously improve Always striving for a higher standard than our last. Build each other up Helping each other grow, as professionals and people. If this sounds like a business, a community, and a mission you want to be part of, apply today. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.