Supervise and lead the daily operations of the Fairmont Gold floor
Uphold Forbes and Fairmont luxury service standards while ensuring operational excellence
Foster a positive, collaborative, and guest-focused work environment through professionalism and teamwork
Coordinate closely with Front Office, Housekeeping, Concierge, and Food & Beverage teams
Deliver highly personalized, professional, and proactive guest service
Anticipate guest needs and resolve concerns efficiently and empathetically
Build strong guest relationships to enhance loyalty and repeat business
Provide expert concierge recommendations for local attractions, dining, entertainment, and transportation
Ensure all VIP, special occasion, and loyalty guest preferences are recognized and exceeded
Review arrivals, departures, reservations, and guest profiles to ensure seamless experiences
Maintain accuracy in billing, guest records, room assignments, and daily reporting
Support upselling initiatives and rate integrity to maximize revenue opportunities
Maintain confidentiality and proper handling of guest information in accordance with privacy standards
Utilize Opera PMS and Microsoft Office applications for reporting and communication
Ensure the Fairmont Gold lounge, guest rooms, and public areas consistently meet presentation and cleanliness standards
Monitor food and beverage presentation, quality, and service execution
Maintain cleanliness and uphold hotel service standards at all times; follow all departmental policies, procedures, health, safety, sanitation, security procedures, and Leading Quality Assurance or LQA audit standards.
Respond appropriately to emergency situations and guest incidents
Participate in mandatory training, orientation, and ongoing development sessions to support operational excellence and compliance
Perform additional duties as assigned to support smooth operations
Your team and working environment:
Requirements
Minimum 2 years of luxury hospitality or food & beverage experience with a strong service focus
Previous supervisory or leadership ex
Benefits
An inclusive, empowering, and positive workplace where people are at the heart of everything we doCompetitive pay of $34.01 per hourThe opportunity to work alongside passionate hospitality professionals dedicated to making the world a more welcoming placeComplimentary meals during your shift through our Colleague Dining ProgramComprehensive benefits package including health, paramedical, dental, vision, life, and disability insurance for eligible colleaguesCompany-matched pension plan, with the option to enroll in the Group Registered Retirement Savings Plan for eligible colleaguesExclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at our dining destinations in Vancouver, Victoria, and WhistlerTravel reimbursement for a TransLink monthly passComplimentary hotel stay with breakfast for two for newly hired colleagues through our BE OUR GUEST programColleague benefit card offering discounted room and food & beverage rates at Accor properties worldwide for you and your familyThe opportunity to work in a luxury hotel environment within a historic Vancouver landmark dating back to 1939Learning and development programs through our Academies designed to support your professional growthOpportunities to make a difference through our Corporate Social Responsibility initiativesHealth insuranceDental insuranceVision insurance
Additional Information
Fairmont Gold Supervisor
Are you reliable, engaging, and passionate about delivering exceptional guest experiences? As a Fairmont Gold Supervisor, you will lead the day-to-day operations of our exclusive Fairmont Gold lifestyle floor, creating personalized and memorable experiences from arrival through departure.
At Fairmont Hotel Vancouver, our exclusive Fairmont Gold lifestyle floor offers a distinctive "hotel within a hotel" experience. Featuring 51 newly renovated guest rooms and our exclusive Fourteenth Floor Heritage Suite Collection, Fairmont Gold provides personalized concierge services, private check-in, an exclusive lounge with daily food and beverage offerings, and elevated amenities.
Accorhotel · Vancouver, Canada