Customer Service Data Specialist

About the role

The State Bureau of Investigation's mission is to serve Sheriffs, Police Chiefs, and District Attorneys as well as State and Federal partners, by investigating crimes and providing technical assistance in order to increase public safety for the citizens of the state of North Carolina. The SBI does so by conducting criminal investigations of allegations in areas of jurisdiction including narcotics, arson, election laws, misuse of state property, environmental crimes, human trafficking, child sexual abuse in day care centers, and threats made against public officials. The SBI provides support to local agencies related to computer crime investigations, use of force investigations, deaths in custody, crime scenes, financial crimes, missing and endangered persons, public corruption, cold cases, K9, special response team, bomb squad, and air wing. The SBI serves as North Carolina's repository of information on criminal history records, fingerprint identification, expungements, sex offender registry, and concealed handgun permits. The SBI manages the North Carolina Information Sharing and Analysis Center (ISAAC), which is the fusion center for the state of North Carolina, as well as the Behavioral Threat Assessment Unit, which assesses and manages threats of mass violence. Description of Work The primary purpose of this position is to establish access for non-criminal justice agencies to Criminal History Record Information (CHRI) for background check purposes and to conduct investigative audits on the use and dissemination of CHRI in support of the state's non-criminal justice audit program. This position must understand North Carolina statutes on fingerprint-based background checks and how to assist agencies with choosing the correct statute for their background checks. They must also assist with the approval of new statutes by the FBI. During the audit process, this position documents and collates information and conducts the necessary analysis to develop trends and areas for improvement. They must also inform agencies of any violations of the FBI's CJIS Security Policy. Key Responsibilities include but are not limited to: - Establish access to CHRI for non-criminal justice agencies for background purposes - Conduct audits of non-criminal justice agencies use and dissemination of CHRI - Assist agencies with understanding fingerprint-based background check statutory authority - Provide feedback to non-criminal justice agencies post audit with areas of improvement - Work with NC's CJIS Information Security Officer to approve electronic storage of CHRI by non-criminal justice agencies - Provide non-criminal justice agencies with assistance creating new background check statutes in NC - Review annual modifications to CJIS Security Policy and relay changes to non-criminal justice agencies Position/Physical Requirements: - Must be a U.S. citizen due to security requirements for accessing SBI applications to which the person in this position must have access. - Obtaining Division of Criminal Information (DCI) Network certification within 6 months of hire is required for this position. Knowledge Skills and Abilities/Management Preferences Salary Range: $39,244 - $57,000 IMPORTANT NOTE: This posting closes at 11:59:59 PM the night BEFORE the End Date listed. The Minimum Education and Experience (E&E) is REQUIRED to qualify for this position. All work history and education (including accurate dates of employment/attendance) must be documented on the application. Transcripts may be attached to supplement education and work experience may include internships, volunteerism, and full and part-time work. Supplemental Questions are also a required part of the application: answers must reference education or work experience listed on the application. A complete, all-inclusive application maximizes an applicant's potential to qualify for the position, as well as receive the highest possible salary if selected for the position. Salary will be based on relevant qualifications, internal equity, and budgetary considerations for the advertised position. [Resumes may be attached as a supplement to the application but are not a substitution for a complete application.] Management Preferences: Demonstrated skill in handling confidential information in a business setting. Demonstrated experience using a personal computer and applications (Microsoft Office and email) in a business setting. Demonstrated experience following specific instructions and to work independently and as a team player. Demonstrated experience with criminal justice concepts and procedures. Demonstrated experience reviewing records and files for accurate and required documentation in a business setting. This is a full-time position (40 hours per week) with Benefits . Selected cand