The ideal candidate brings a proactive mindset, a strong command of enterprise risk practices, and the ability to lead a multi-level global team in a fast-moving environment. Familiarity with emerging AI governance frameworks (e.g., ISO 42001) is a significant plus.
Essential Responsibilities:
Provide strategic leadership for Internal Controls across SE, ensuring consistent delivery and governance across Business Continuity, Issue Management, and Exam/Regulatory Request Coordination.
Lead VP-level and senior-executive engagements, enabling clear risk storytelling, confident challenge, and alignment on prioritized actions.
Embed automation opportunities into internal control processes, increasing efficiency, accuracy, and scalability.
Oversee and continuously enhance Business Impact Analysis (BIA), Business Continuity Plans (BCPs), and related controls, ensuring readiness, quality, and alignment with enterprise expectations.
Direct the end-to-end lifecycle of Issue Management, including identification, documentation, remediation oversight, and sustainable closure.
Coordinate internal and external examinations, partnering with cross-functional teams to ensure timely , accurate , and complete responses.
Drive consistency and excellence across risk deliverables through standardized methodologies, templates, and review protocols.
Monitor and analyze trends across incidents, complaints, KPIs/KRIs, and control evaluation results to proactively identify areas of exposure or emerging risks.
Serve as a connector bet
Benefits
Paid time off
Additional Information
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary:
The Senior Manager of Internal Controls for SE is a strategic leader responsible for driving a consistent, high-impact internal controls program across the organization. This role oversees Business Continuity (BIA, BCPs), Issue Management, and Exam Coordination while ensuring alignment with company-level strategies and risk frameworks. The Senior Manager operates as a trusted advisor to VP-level stakeholders, translates complex risks into actionable insights, and accelerates the adoption of AI and automation to modernize and optimize key control processes.
Job Description:
Essential Responsibilities:
Lead complex projects related to internal controls and risk management.
Resolve complex problems by applying specialized knowledge in internal controls.
Develop methods and procedures for new assignments to improve internal control processes.
Collaborate with cross-functional teams to implement best practices in internal controls.
Analyze current business trends to inform internal control strategies and improvements.
Paypal · San Jose, CA