1-year working experience in a Spa Reception or beauty industry is preferred.
Experience with Micros and Spa Connect will be an advantage.
Education
High school diploma or hospitality professional training.
Skills / Competencies
Experience with OPERA system is a definite advantage.
Knowledge of / Interest in the Spa, beauty and wellbeing industry.
Knowledge of high end spa products would be advantageous.
Displays a high commitment to delivering and improve exceptional customer service and strive to exceed customers' expectations.
Enthusiastic and self-motivated, always friendly and approachable.
Has a strong work ethic, assertive without being aggressive.
Able to work without direction and well organized.
Results orientated, demonstrate advanced business acumen and accept accountability for results.
Demonstrates advanced communication (verbal and written) and interpersonal skills.
Ability to speak English, Cantonese and Mandarin.
Competency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
Encourages people to work as a team.
Displays integrity at all times.
Able to multi-task and work under pressure.
Excellent grooming, hygiene and presentation.
Ability to work on flexible shift including overnight, weekends and holiday on rotation basis.
Has relevant spa / beauty / hair qualification is preferred.
Has First Aid and CPR certification is an advantage.
Retail sales techniques are preferred.
Excel
Benefits
Health insuranceFlexible scheduleEquity / stock options
Additional Information
REQ13849 Host, Spa, Pool & Gym (Open)
POSITION SUMMARY:
Host, Spa, Pool & Gym is responsible for delivering a quality customer service experience through conveying a positive, welcoming greeting to all guests and visitors to the Spa in accordance with the standards and policy of the company.
PRIMARY RESPONSIBILITIES:
To act as the Spa Ambassador to create magic moments for guests' arrival.
Ensure the Spa Host Team and Spa Attendant Team are fully delivering the company service standards at all times.
Greet and acknowledge all guests entering the Spa in a professional manner, display a thorough awareness of cultural issues - a member of the reception employee is to be standing at the Spa entrance at all times to meet, greet and farewell guests.
Assist guests and visitors by taking bookings and reservations, providing information and directing them to facilities available at Spa.
Be aware of all events and facilities and receive patron expressions of interest and ability to act as guides during tours.
Promote Spa products, including treatments, services, memberships and retail items. And to be responsible for all the related administration work, including membership applications and billing handling
Perform soft selling techniques for treatments as well as retail products to maximize sales and revenue.
Receive and respond to all incoming calls, respond to enquiries, or request assistance / transfer calls and messages to guests and employees in a timely and accurate manner as per the service standards set by the company.
Update and input guests' information and profile in the Spa computer system.
Monitor and replenish, where necessary, reception and office supplies.
Ability to maintain guest database for the use of marketing.
Assist guests and visitors with purchases from the reception counter. This includes adhering to cash handling, opening & closing policies & procedures and ensuring charges are correctly administered to the guest's account.
Convey messages to guests and visitors ensuring confidentially is maintained at all times.
Assist with constant monitoring of the cleanliness and aesthetics of the centre, take action where required, maintain the reception area according to five-star standards, ensure retail products are displayed appropriately and all racks and shelves are neat and orderly.
Update bulletin boards and magazines stands throughout Spa facilities to ensure they are current, accurate and available at all times.
Maintain confidentiality and discretion at all times regarding guest information and activities.
Ensure that exceptional customer service is delivered to guests in a timely and efficient manner.
Demonstrate professional communication (over the phone and in person) manner at all times.
Duties and tasks are performed in a timely and accurate manner, even when under pressure.
Maintain daily spread sheets of purchases, daily revenue and provide monthly summary to Managers and Supervisors as appropriate.
Assist with monthly stock intake of products.
Report all maintenance to Property Service Department to upkeep the Spa environment.
Adhere to and act in accordance to the company's health & safety policy by assuming responsibility for own health & safety and that of their team members.
Builds rapport with guests and maintain knowledge of all regular guests.
Adhere to all company policies and procedures.
Report accidents, injuries, unsafe work conditions and / or security issues to the superiors.
Perform other reasonable job duties as assigned by superiors from time to time.
Melcoresorts · City Of Dreams Macau