Customer Support Supervisor

Requirements

• Proven experience in a supervisory or team leader role of minimum 1 year, preferably in the travel, BPO, or customer service industry.
• Minimum 3 years of working experience in Customer Service, specifically in handling multi channels such as Chat, Email, and Phone Call.
• Capable of multitasking in a fast-paced environment, managing chats, emails, and calls.
• Excellent communication skills in English, both written and spoken.
• Strong analytical and logical thinking skills.
• Ability to work collaboratively with team members and guide them effectively.
• Comfortable working under established guidelines and service standards.
• High attention to detail and accuracy in processing tasks.
• Flexible with working hours to support business needs (shift work arrangement)
• Flexible with the placement (BSD, South Tangerang or Harmoni,Central Jakarta)

Additional Information

Role of Purposes: As an Customer Support Supervisor at ATI Business Group, you will play an important role in supporting our operations department by supervising a team responsible for managing live booking processes and supplier communications while maintaining high accuracy, service quality, and compliance with operational standards. This role ensures seamless workflows, effective issue resolution, and achievement of KPIs and SLAs. Be Part of the ATI Journey Our aim at ATI Business Group in working with our clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI's singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002, we now have over 1,300 employees providing services to our clients worldwide.

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