Implementation & Support Specialist

About the role

You are Opus's product expert. Your job is to make sure customers get real value out of the platform, from onboarding through ongoing use. Customers rely on you to understand the platform deeply, solve problems quickly, and help them build habits that stick. Internally, you translate what you're seeing in the field into better processes for the CS team and sharper feedback for Product and Marketing. It's a role that requires both technical fluency and genuine customer empathy. This person will not only work directly with customers, but also the Opus product leadership team to provide feedback, improve the product, and ensure positive customer outcomes.