Manager, Operations

Benefits

Additional Information

Choose a workplace that empowers your impact. Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be - and deliver - your best. We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers. Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work. Don't just work anywhere - come build tomorrow together with us. Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply. The Operations Manager at Hillcrest Mall will oversee on-going maintenance of the electrical and mechanical components as well as all physical aspects of the two retail facilities. The Operations Manager will provide direction to direct and in-direct staff. These include supervisors and maintenance staff as well as contracted Housekeeping, Food Court, and Interior and Exterior Maintenance. The role will support real estate management, tenant and capital construction build outs, and various Oxford national initiatives. The Operations Manager will also be involved with development activities, as required. As a member of this team, you will be responsible for: Operations Managing operating costs by developing the annual operating budget, as well as monthly accruals, and quarterly forecasts Managing third party contract relationships (i.e. Snow Removal, Landscaping, etc.) for satisfactory performance and accuracy of invoices, ensuring timely approval, cost allocation, expense forecast and variance analysis Conducting regular building inspections and supervising preventative maintenance programs and systems, identifying practical cost-effective solutions Analyzing utility consumption by ensuring timely allocation of costs, monitoring tenant and building systems consumption, investigating discrepancies and implementing sustainable operating practices Ensuring all HVAC equipment operates at maximum efficiency by implementing clear and concise operating procedures Implementing energy management programs and retrofitting of building elements Creating, managing, planning, and executing capital improvements, including budgeting, tendering, project management, 10-year planning; forecasting, etc. Maintaining positive tenant relationships, ensuring that tenants receive services as outlined in their respective lease and other related operational concerns Partnering with the Security Manager to coordinate internal EH&S/OH&S policies and ensure MSDS sheets are always maintained and valid Overseeing the upkeep and improvement of the property's physical aspect and curb appeal Managing the performance of all staff allocated to the operations department by fostering and maintaining positive employee relations, including promotions and dismissals with input from Human Resources, providing regular employee feedback, assisting with training needs, and reviewing/maintaining schedules Responsible for the implementation of health and safety, fire, emergency and environmental procedures and abide by governmental statutes and regulations When necessary, work with the Development Team by regularly attending meetings with architects, consultants, project managers & designers as it relates to major additions to the Shopping Centre and future residential and mixed use development projects. Presenting to various internal and external clients on all aspects of the role and the operations of the centre Work collaboratively with Unions representing external contract staff and trades workers Liaise and build strong partnerships and relationships with York Region building staff and inspectors as well as Emergency Services/Fire Inspectors Other duties required by management from time to time Tenant Improvements and Construction Partnering with the Retail Design and Construction (RDC) team, and working with the Hillcrest Mall Project Manager to assist with design and construction functions including project management, coordination of drawing review packages, engineer and consultant meetings , approval and permitting, attendance at construction site meetings, participation in final inspections, and administration Directing the Project Manager, coordinate onsite tenant construction works, ensuring correct protocol to Oxford standards (Tenant Construction Manual / Design Criteria) are met and as-built documentation is provided and filed Reviewing and approving tenant construction drawings, monitoring progress periodically ensuring work performed meet