Analyze digital transactions to make sure that no fraudulent activity is involved.
Communicate with Western Union customers to verify details regarding specific money transfers when needed, as well as support our customers with their identity verification ensuring that Compliance regulations are met.
Resolve complex problems and decide when to escalate a case or to proceed with the regular transaction / customer profile verification handling procedures.
Resolve complex problems independently and participate in process improvements, operational and employee satisfaction initiatives, projects for professional and personal growth.
Role Requirements
1 to 2 years of experience in an Associate role within Digital Review team or in similar position.
Fluent in English and German is required, written and verbal.
Proven strong communication skills.
Proven Customer and result oriented mindset.
Experience working on added value projects.
Analytical, independent decision-making and problem-solving skills.
Ability to work on rotating shifts (including weekends and holidays).
We make financial services accessible to humans everywhere. Join us for what's next.
Salary
The monthly gross base salary range is 1,400 - 2,058 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate's qualifications, skills, and competencies.
Benefits
Your Lithuania specific benefits include:Private Health Insurance (3 options)Life & Accident InsuranceAdditional days offWide variety of discounts and special offersFree Fitness facilitiesVolunteering activitiesReferral program#LI-IS1#LI-HybridEstimated Job Posting End Date:This application window is a good-faith estimate of the time that this postinHealth insuranceFlexible schedule
Additional Information
Associate, Digital Review Team Senior Analyst - Vilnius, Lithuania
Does playing a critical role in protecting customers sound exciting to you? How about working for a global company in an advanced team that is passionate about investigating digital fraudulent activities? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as an Associate, Digital Review Team Senior Analyst.
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Westernunion · Lithuania