Process and key customer orders using QAD ERP system. Resolve pricing and vendor corrections promptly to facilitate same day shipments.
Assist with customer and field sales representative questions and issues such as product availability, delivery status and pricing via phone or email.
Maintain records of product sales and prepare daily sales reports for management review as requested.
Serve as main Customer Service contact for special pricing agreements.
Assist Customer Service Supervisor in tracking and shipping backorders as products become available. Update open order reports as needed.
Responsible for processing of customer returns.
Assist other departments such as Credit and Collections and Purchasing to meet customer product needs and order fulfillment.
Requirements
High school diploma required.
Prefered 3 - 4 years experience in customer service.
Must be able to operate a personal computer and appropriate software packages.
Strong communications skills
Proficient interpersonal and organizational skills.
Able to work independently and be proactive.
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
The estimated pay range for this position is $43,200-$59,400 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less within the anticipated range based upon market data and other factors, all of which are subject to change.
Individual pay is based upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.
US Benefits at Baxter (except for Puerto Rico)
Equal Employment Opportunity
Know Your Rights: Workplace Discrimination is Illegal
Reasonable Accommodations
Baxter is comm
Benefits
Health insuranceDental insurance401(k)Flexible scheduleEquity / stock optionsParental leave
Additional Information
This is where your work makes a difference.
At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job-you will find purpose and pride.
Your Role at Baxter
THIS IS WHERE you build trust to achieve results!
As a Customer Service Representative, you will serve as contact for customer inquiries and order placement via email, phone or fax. Additionally, you will process orders in accordance with established procedures.
The Customer Service Representative will provide reports in support of Synovis MCA Sales Team while demonstrating core values in daily interactions with customers, vendors and coworkers.
This is a full-time onsite position where the candidate would be required to report to the Birmingham, AL office. The hours of operation include Monday - Friday, 8am - 5pm.
Baxter · Birmingham, AL