Money Out Operations Coordinator-Retirement
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EliteAI-generated questions, company research, and talking points tailored to this role
Prepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Together we fight for everyone's opportunity for a better financial future. We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now Get to Know the Opportunity: As a Money Out Operations Coordinator, you will provide customer service support as well as process, coordinate and reconcile transactions. Please Note: This position has been designated as a hybrid-office role. You will report 5 days in-office for at least the first 6 months. Your hybrid-office schedule will be finalized with your manager. Our office is located at 22 Cortlandt Street, New York, NY. The Contributions You'll Make: Process transactions related to operations' functions. Reconcile and verify accuracy of information. Refer incoming information to other staff members as appropriate. Provide customer service to clients. Answer and resolve customer complaints and questions in an efficient and friendly manner. Communicate problems to associates in other areas. Follow up to ensure issues are resolved and communicated to customers in a timely manner. Monitor accounts and reports for accuracy. Communicate status of transactions to clients. Reconcile account information. Document and summarize information for team members. Participate in training and ongoing professional development. Other duties as assigned. Minimal Knowledge & Experience: 2 years post-secondary business-related education or equivalent work experience Basic knowledge of company products Solid decision-making and problem-solving skills Strong oral and written communication skills Ability to work independently as well as in a team Detail oriented Compensation Pay Disclosure: Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $42,540 - $53,170 USD Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
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