Lead analysis and definition of DISP Orchestration / Backend-for-Frontend API requirements for new member portal digital experiences.
Own API functional contracts from a business systems perspective, including inputs, outputs, payload fields, validation rules, transformations, source-of-truth logic, error conditions, edge cases, and acceptance criteria.
Document read, write, and long-running operations clearly, including what is synchronous, what is asynchronous, what is cached, what is workflow-driven, and what must be reconciled.
Map end-to-end data lineage across core systems, DISP proxy services, orchestration APIs, cache or member data stores, Contentful or front-end configuration points, and React-based user experiences.
Translate complex pension rules into deterministic system behaviour that engineers, QA, Product, Architecture, and business stakeholders can all understand and validate.
Partner with API Integration Engineers to ensure APIs reflect business intent and user-experience needs rather than simply exposing legacy system constraints.
Define field-level rules for entitlements, member status, eligibility, suppression logic, conditional display, fallback behaviour, timeout/error states, and audit-sensitive transactions.
Analyze data impacts for scenarios such as member profile updates, beneficiary changes, pension projections and calculations, notifications, messages, secure documents, and dashboard personalization.
Identify data-quality issues, source-system limitations, rule conflicts, latency risks, caching risks, and security/privacy implications before requirements move into build.
Maintain traceability from BRDs and FDS artifacts through API requirements, ADO work items, test scenarios, defects, release scope, and operational acceptance criteria.
Ensure requirements account for auditability, regulatory expectations, privacy, member-impact risk, data stewardship, and supportability in production.
Agile and Collaboration
Work directly with Product Owners, business subject matter experts, Architecture, API Integration Engineers, Front-End Engineers, QA, Security, Privacy, Data, Operations, vendors, and delivery leads.
Write engineering-ready ADO requirements with precise acceptance criteria, clear business rules, data mappings, payload expectations, non-functional considerations, and testable outcomes.
Run or support API mapping workshops, requirements walkthroughs, data lineage reviews, integration design reviews, defect triage, backlog refinement, sprint planning, demos, and release-readiness reviews.
Review API designs, payload examples, mapping documents, FDS content, test cases, and defects to validate alignment with documented requirements and pension rules.
Proactively surface integration risks, data gaps, rule conflicts, cross-squad dependencies, and downstream system impacts in a way that helps leaders make informed decisions.
Challenge assumptions from business or technology teams
Benefits
Health insuranceDental insuranceEquity / stock optionsParental leave
Additional Information
Why you'll love working here:
high-performance, people-focused culture
our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees' career growth
membership in HOOPP's world class defined benefit pension plan, which can serve as an important part of your retirement security
competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account).
optional post-retirement health and dental benefits subsidized at 50%
yoga classes, meditation workshops, nutritional consultations, and wellness seminars
the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers
Job Summary
The Pension Application Development Team (PAD) is looking for a Senior Technical Business Systems Analyst to support our Digital Services Platform (DISP).
The Senior Technical Business Systems Analyst will be the primary owner of business-to-technology translation for our Member portal APIs and data flows. You will shape how requirements are framed and ensure that HOOPP pension data, rules, workflows, audit needs, and edge cases are accurately represented in the platform orchestration APIs. The Senior Technical Business Systems Analyst will proactively identify ambiguity, risk, rule conflicts, data gaps, and downstream impacts before they reach engineering or production. We value thoughtful innovation, secure engineering, shared ownership, and continuous learning.
Hoopp · Toronto, Canada