Own platform reliability across global UC infrastructure, driving incident response rather than just resolving in isolation.
Triage and resolve complex issues - service restarts, hung processes, infrastructure failures - and act as an escalation for the NOC when frontline teams hit their limit.
Execute the unglamorous but essential work: scheduled maintenance, certificate renewals, log rotation - the stuff that prevents failure before it happens.
Lead blameless post-mortems that produce real follow-through, not action items that disappear into a backlog.
Cross-Team Collaboration
Work directly with Support, Sales, Sales Engineering, NOC, Professional Services, and Engineering teams across 8x8 - this team sits at the operational center of the company.
Translate production events into clear, business-readable communication under pressure; stakeholders across the org depend on your judgment during incidents.
Feed operational insight back into engineering - turning recurring failures and patterns into actionable bug reports and platform improvements.
Reliability Engineering & Automation
Identify recurring manual work and build automation to eliminate it - we treat toil as a bug, not a requirement.
Participate in 2-week sprint cycles to deliver automation, tooling improvements, runbook development, and infrastructure initiatives from a structured backlog.
Address security issues as they arise - CVEs, misconfigurations, access control gaps - treated as first-class work alongside incident response.
Define and track SLIs, SLOs, and SLAs to drive honest, data-driven conversations about where reliability investment is needed.
Build and maintain dashboards (Grafana, OCI Log Analytics) that give the team genuine signal; tune alerting to eliminate noise - a high-noise on-call is itself a reliability failure.
Leverage AI-powered tooling to accelerate diagnostics and reduce cognitive load at scale.
On-Call & Coverage
Shared on-call rotation, approximately 1 week per month - same expectation for every engineer on the team.
Escalation is always an option and is encouraged; you are expected to drive the response and know when to pull others in, not to hero it alone.
Tooling: PagerDuty for alerting, Jira for tracking, OCI Log Analytics and Grafana for diagnostics.
Requirements
Required
3+ years in a site reliability, platform operations, or infrastructure engineering role - you have run production systems and know what that actually means.
Solid Linux systems administration: multi-service distributed systems, log reading, systemctl, network diagnostics, no GUI required.
Hands-on experience with at least one major cloud provider (OCI, AWS, GCP, or Azure) - compute, storage, IAM, networking fundamentals.
On-call experience: calm under pressure, fast triage, clear communication during an incident.
Scripting in Python or Bash - enough to automate a task, parse logs, or hit an API independently.
Strong incident response discipline: structured thinking, stakeholder communication, post-mortems that actually say something.
Familiarity with SRE concepts: SLIs, SLOs, error budgets, toil measurement.
AI-forward mindset - you use AI tools as a core part of how you work, not as a novelty.
Familiarity with VoIP and SIP infrastructure - registration, trunking, call signaling; this is a UC platform and that knowledge matters.
Knowledge of observability tooling: Prometheus, Grafana, PagerDuty, OCI Log Analytics.
Experience with Ansible for configuration management and deployment automation.
Exposure to infrastructure migrations at scale in multi-tenant SaaS environments
Benefits
Dedicated onboarding and shadow period before solo on-call responsibilities.Dir
Additional Information
8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.
About 8x8 UC Operations
The UC Operations team manages the production infrastructure behind 8x8's Unified Communications platform - voice, fax, messaging, and collaboration services used by enterprise customers globally. The team oversees dozens of applications running across more than two thousand service instances worldwide, spanning VoIP infrastructure, messaging brokers, storage systems, and cloud workloads across Oracle Cloud Infrastructure and physical datacenters.
UC Ops sits at the operational center of 8x8 - taking escalations from the NOC, coordinating with Engineering, and working alongside Support, Sales, and Professional Services. The work is complex, the systems are live, and the stakes are real. We are actively moving from reactive operations to a proactive, automation-first SRE model - and we are looking for engineers who want to help build that, not just maintain the status quo.
8x8inc · Manila-8x8 Asia