Organization: Creates the monthly work schedule for the boutique personnel and makes sure of covering the needs and scheduled activities. Assists Boutique Director with staff scheduling creation, as needed.
Oversees daily boutique activities to maximize staff efficiency, on time and form.
Ensures that the staff and the boutique have the necessary tools. Manages that all the necessary tools and inputs are at optimal levels.
In charge of the follow-ups of the reported technical mishaps.
Cash register and expenses control: Controls and manages the cash register ( for Masaryk & Artz ) Manages the purchase of the operational inputs to ensure a proper supply: stationery, packaging, beverages for customers.
Manages the level of expenses and controls unnecessary expenses.
Compliance of policies and procedures: Fulfillment of Cartier's and Richemont's policies and procedures: Ensures every sale is within the legal and fiscal framework.
Manages that the daily closure reports are correct on a financial and auditable level.
Makes sure that the important paperwork is organized.
Responsible for the control and management of auditable documents.
Boutiques Look & Feel: Responsible for the appearance and maintenance of the boutique. Manages the external cleaning staff to ensure the correct cleansing of the boutique.
Performes the maintenance reports on time and form.
Does the suppliers' visits follow-ups.
Make sure that the decorative objects and floral arrangements are qualitative and provide a warm and welcoming environment for the customer.
Inventory management: Ensures an adequate level of merchandise stock and validates their optimal conditions for sales. Maintains inventory and controls the boutique stock, managing own stock and discrepancies.
Prepares and executes the monthly cycles and the follow up of the necessary adjustments.
Shipping/receiving of merchandise under the required policies, maintaining the safety of the pieces.
Key responsibility 2:
COMMERCIAL PERFORMANCE
GOAL ACHIEVEMENTS
Motivate and support the sales team to consistently achieve or exceed the sales objectives.
Assists the director to implement along each associate, experiences according to the type of client (dates, events, experiences, "The Art of Hosting).
Develops a strong knowledge of boutique business and evaluates the local market opportunities to implement a proactive and effective sales strategy.
Interacts and supports the client advisors by being on the sales floor accompanying them through the sales closures (coaching on the spot).
Works hand in hand with the boutique director and the client advisors to implement CRM strategies and improve the recruitment of new clients and the loyalty of customers.
Engages in the recruitment of clients for events.
Develops and establishes a long-lasting and sincere relationship with clients.
Works with the different departments and managers to seize: the business analysis, the sales expectations and the launching goals as growth opportunities.
Key responsibility 3:
CLIENT DEVELOPMENT & CLIENT EXPERIENCE
CUSTOMER SERVICE
Trains and monitors the staff so that their Sales Ceremony meets the standards of the Maison.
Ensures that the team delivers exceptional client experience, maintaining the highest level of courtesy and professionalism through Cartier's Sales Ceremony.
Ensures that the advisor's desks and client areas are organized, cleaned, and worthy of comfortably receiving clients.
Ensures that the beverage service offered to the clients meets luxury standards.
CLIENT RELATIONS
Ensures that the advisors work on the development of long-term client relations, resulting in better business opportunities. (Getting to know our clients).
Models the behaviour of the luxury experience and maintains a regular presence in the boutique.
Has a complete comprehension of the relevant market and the customer demography.
Has a strong knowledge of suitable places and experiences worthy of recommending to our clients and is capable of acting as a concierge for them.
Benefits
Equity / stock options
Additional Information
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
MAIN PURPOSE
As an Ambassador of the Maison, He/She efficiently assists the Boutique Director to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in the operations and client service. In the absence of the Boutique Director, he/she is responsible for taking the leadership of the boutique, ensuring its follow-up, compliance, and effectiveness.
Richemont (cartier/van Cleef) · Mexico City, Mexico