Commercial Engine Field Service Technician

About the role

This position performs repairs to Marine Engines and Engine Power Generation equipment in the field as customer needs dictate. ESSENTIAL JOB FUNCTIONS The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned. Maintain a safe working environment and observe all safety procedures, laws, policies, and rules. Communicate with internal and external customers in a manner that promotes a positive relationship. Work in a manner consistent with Contamination Control Guidelines. Work overtime as needed within labor law guidelines. Travel is required to meet customer service requirements including overnight stays, oversea and out of territory travel. Be on call to respond to customer service needs during the evenings, weekends, and holidays. Perform inspection on equipment as needed. Attend scheduled technical training, and safety training. This training may be in person or online (virtual). Perform the following service operations with occasional supervision: Pre-delivery setup, installation, and start-up on all makes and models of Caterpillar engines, generators (primary in marine applications), and related products. Level 1 and Level 2 generator system service. Repair, replace or rebuild engines and related systems and components - Cat and Non-Cat products in Industrial, Marine, and EPG applications. Assist electric power field technicians, as required. Write service reports that accurately document activities. Prepare required documentation including work orders, parts lists, and timecards in an accurate and timely manner to enable other employees to do their job in a timely manner. Solicit information regarding opportunities for engine system sales and service and pass information to engine systems sales staff and engine PSSR in a timely manner. Ensure assigned company vehicle maintains a clean professional appearance and is in proper working order. Perform work and conduct yourself in a matter that is consistent with company goals, mission statement, and core values. Perform assigned tasks in a timely, accurate, and efficient manner. Follow manufacturer and company service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis. Other duties as may be assigned by the supervisor. Maintains punctual, regular, and predictable attendance.