Knowledge of Microsoft 365 suite and other Microsoft applications and products.
Very good customer service support skills.
Excellent communication and problem-solving skills.
Ability to work well in a team and under tight deadlines.
Experience with Atlassian products (Jira Service Management).
Experience with provisioning devices using MDM.
Experience with Windows 10/11 and MacOS.
Minimum salary: 6,250 PLN gross/month
Additional components of our benefits package:
Comprehensive private medical healthcare
Remote work options subject to the type of position or project
The option to join a group private insurance plan (subject to a fee)
MyBe nefi t Caf eter ia including Multisport
Annua l discretionary bonus, subject to both company performance and individual contribution
Employee Assistance Program (EAP)
Access to goFLUENT language learning platform
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Benefits
Health insuranceVision insuranceRemote work optionsPerformance bonus
Additional Information
Job Description:
Position Summary:
The IT Help Desk Support Specialist serves as the initial point of contact for technical support within the organization, offering both remote and on-site assistance for operating systems, software, and hardware. Core responsibilities include administering the IT environment, managing device deployments, and overseeing the IT aspects of employee on- and off-boarding processes. This role also requires diligent follow-up on ticket requests, upholding IT guidelines and standard operating procedures, as well as managing IT equipment and keeping internal documentation current.
To be successful in this position, candidates should have at least one year of experience in IT support and/or helpdesk. Candidates for this position must be fluent in English and possess strong customer service, communication, and problem-solving skills. Knowledge of modern operating systems and popular software suites is essential.
Primary Responsibilities:
The IT Help Desk Support Specialist will:
Act as the primary technical contact, provide support to company employees by identifying, troubleshooting, analyzing, and solving OS, software, and hardware problems both on-site and remotely.
Administer IT environment - workstations, printers, software installation, inventory management, updates, patches, etc.
Follow-up ticket requests and escalate if needed.
Manage Windows and MacOS and device deployment by MDM solutions.
Support IT part of on- and off- boarding processes
Observe and enforce group IT guidelines and IT standard operating procedures.
Keep internal documentation up to date.
Manage and logistic IT equipment.
Amlrightsource · Krakow, Poland