Digital Coordinator (m/f/d) - Bilingual (German & English)

About the role

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and

Benefits

Additional Information

Are you passionate about customer service and mobility solutions? Would you like to be part of a new and dynamic team in a remote environment? At SIXT, we are creating a new department dedicated to providing premium solutions to our customers internationally. We are looking for motivated and enthusiastic individuals ready to take on new challenges. Our goal is to offer continuous support and resolve any issues that arise for our customers, 24/7 YOUR ROLE AT SIXT Manage customer inquiries via phone, email, or video calls. Assist customers with questions related to the vehicle rental and pickup process, as well as closing reservations. Verify customer information and provide related assistance. Offer technical support during key pickup and troubleshoot issues in the self-service section. Collaborate with SIXT branches located in different countries. Make calls to promote additional sales and improvements. YOUR SKILLS MATTER Customer Orientation : You have an excellent ability to understand and anticipate customer needs, ensuring their satisfaction with every interaction. Language Proficiency : Fluent in German and English ; additional languages such as Spanish, French, Italian, or Dutch are a plus. Effective Communication : You possess skills to communicate clearly and persuasively, facilitating understanding and collaboration. Flexibility : You can adapt to a dynamic and ever-evolving work environment, including availability for night shifts . Teamwork : You collaborate effectively with other team members, contributing to an international and dynamic environment that fosters cooperation. Solution-Focused : You have the ability to quickly identify problems and propose effective solutions, ensuring service continuity and customer satisfaction.

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