Bilingual Service Desk - Korean

About the role

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a customer service-oriented Bilingual Korean/English Service Desk Analyst to provide Level 1 technical support to users in an efficient and accurate manner. A service desk analyst is responsible for providing service desk support to our customers and applying technical knowledge and customer service skills via phone, email, or chat. The goal is to ensure that customer value is maintained to the standards set forth by the customer. Job Description