Previous customer service and/or business development experience. Ability to deliver superior customer satisfaction.
Certificates and Licenses:
o Valid Driver's License
o Automobile Salesperson License
Computer Skills:
Intermediate knowledge of Microsoft Office products. Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.
Communication Skills:
Ability to understand and follow instructions. Ability to communicate effectively with customers and company
personnel. Strong interpersonal and skills.
Attendance Expectations:
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel.
Environment Demands:
Duties are performed primarily in the Business Development Center. Work involves continuous contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities.
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and memos. Ability to receive and communicate with customers courteously, efficiently, and professionally.
Math Ability:
Ability to add, subtract, multiply and divide.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.
Core Values:
To perform the job successfully, an individual should demonstrate the following Core Values:
Servant Leadership
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning
Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow
Additional Information
Darrell Waltrip Honda
Location: 1430 Murfreesboro Rd, Franklin, Tennessee 37067
Summary: Primarily responsible for lead generation activities in support of the company's sales and service goals.
Supervisory Responsibilities: This job has no direct supervisory responsibilities.
Essential Duties and Responsibilities include the following:
Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
Log all customer comments into Dealership Management System
Schedule follow-up contact if no appointment is made in Dealership Management System
Confirm scheduled appointments with future customers.
Post scheduled appointments on appointment board in the Business Development Center.
Re-schedule "no-show" customer appointments.
Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.
Maintain and update customer changes in database.
Contact current customer base on current marketing incentives.
Respond to customer website request (internet inquiries).
Contact internet clients via e-mail and phone to schedule a sales or service appointment.
Notify necessary departments to inform of appointments set.
Forward any customer concerns to the correct department Manager and follow-up.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Follows Safeguards rules and regulations.
Demonstrates the Company's Core Values
Maintains accurate timekeeping record in timekeeping system.
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned
Hendrick · Darrell Waltrip Honda