Customer Success Associate

About the role

Make Your Mark in this exciting opportunity to work at Australia's leading data centres. Fantastic opportunity to enter the rapidly growing Data Centre industry Join a collaborative team in a detail-focused customer success role Tailored CDC Academy and hands-on training provided About us: Established in 2007, CDC Data Centres is Australia's leading operator of sovereign, secure, world-class data centre facilities. Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, including an expansion into WA, CDC's diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks. At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone's unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world's best data centre team. Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow. About the role: As the Customer Success Associate, you will support the successful delivery of customer requirements across CDC's Customer Success function. Working closely with Customer Success Managers, your role will focus on customer coordination, reporting, administrative support and day-to-day service delivery activities to ensure a high standard of support across customer accounts. This role acts as an important touchpoint between internal and external stakeholders, helping to maintain strong customer relationships and support operational outcomes. This is a hands-on, detail-focused position within a fast-paced, technical environment. You'll assist with reporting, compliance activities, customer requests and service coordination, while building capability in stakeholder engagement and customer delivery. Other responsibilities include: Respond to client queries and service requests in an efficient and timely manner, supporting day-to-day operational customer needs. Prepare, coordinate and review customer reports, documentation and communications to ensure accuracy, quality and consistency. Support the delivery of contracts against required KPIs, including monthly reporting, business reviews, audits and other compliance activities. Assist in coordinating customer meetings, agendas, follow-up actions and general account administration. Liaise with internal teams and service providers to support customer works, requests and managed service activities. Facilitate customer change requests and support documentation processes in consultation with internal operational teams. Maintain accurate records, files and reporting data, while identifying opportunities to improve reporting and coordination processes. Build effective working relationships with customers, internal stakeholders and delivery teams to support a positive customer experience. What's in it for you: CDC offers excellent employment conditions and benefits such as: CDC Academy -Mark your mark by enhancing your professional development with the CDC Academy. Enrol in specialised training courses that will help you develop skills and ensure you thrive in your chosen career. CDC Day - An additional day of paid leave dedicated to nurturing your health and wellbeing. Parental Leave - Inclusive and above legislative tenure of parental leave entitlements to help you start, grow and care for your family. Volunteer Leave - Make a meaningful difference with 2 days of volunteering leave for any cause or charity of your choice. Employment Assistance Program - Be confident that you and your family are supported with access to our comprehensive Employee Assistance Program. CDC Social Events - CDC's offers staff and their family's inclusive events that nurtures relationships, connection and friendships across the business. CDC hosts BBQs, family picnics and community events, bringing together CDC staff in different settings. About you: This role would suit candidates who have experience in a customer service, coordination, project support or administrative role, and are looking to build their career within Customer Success or Service Delivery. Strong attention to detail, with the ability to produce accurate, high-quality work. Excellent communication skills, with the confidence to engage with customers and internal stakeholders. A proactive mindset, with the willingness to ask questions, speak up and seek clarity. Strong coordination and organisational skills, with the ability to manage multiple tasks and competing priorities. A customer-focused approach, with a genuine interest in delivering positive outcomes and quality service. Ability to work effectively within a team and follow structured processes a