Physical Security Agent, Critical Response Team

External

Doordashmexico · Mexico City, Mexico

Full-timeOn-site1w ago

ComplianceDocumentationIncident ResponseJiraSAFe

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About the role

The Physical Security Agent, Critical Incident Response Team (CIRT) is responsible for real-time monitoring, triage, and response to incidents that impact DoorDash's global workforce, assets, and operations. You'll serve as a front-line responder, analyzing alerts, coordinating response actions, and escalating issues according to established Global Safety & Security (GSS) protocols. This role sits at the heart of DoorDash's emergency response network - ensuring rapid, informed, and coordinated action during critical events such as natural disasters, workplace emergencies, or significant disruptions. Working closely with regional and global partners, you'll help keep DoorDash's people safe and operations running smoothly around the clock.

Responsibilities

Security Operations & Monitoring

Monitor and assess alerts from global intelligence, safety, and security systems to identify potential threats or incidents

Patrol and assess potential behavioral escalations or concerns

Conduct routine lobby and facility patrols to ensure safety, security, and compliance

Perform door, camera, and access point checks

Access Control & Visitor Management

Manage employee and guest badging, including badge printing, activation, and access level assignments (experience with Genetec, Lenel S2, or similar systems)

Incident Response & Safety

Triage incidents, determining severity and escalation requirements in accordance with CIRT standard operating procedures

Act as the initial point of contact for incident reporting, ensuring information is captured accurately and escalated efficiently

De-escalate situations involving employees, vendors, and guests as needed

Support activation and execution of emergency response and crisis communication protocols

Employee Engagement

Coordinate with internal teams (e.g., Workplace, HR, Legal, Comms, Operations) and external partners (e.g., law enforcement, emergency services) during incident response

Disseminate timely situational updates and intelligence to relevant stakeholders

Asset & Inventory Management

Maintain inventory, readiness, and restocking of first aid kits, AEDs, and other emergency response materials in coordination with Workplace teams

Ensure emergency supplies are documented, tracked, and available to support incident response operations

Documentation, Compliance & Technology

Maintain SOPs, post orders, incident reports, and audit records

Ensure adherence to corporate safety, security, and compliance standards

Maintain detailed logs, case notes, and documentation using Jira and other internal tools

Participate in after-action reviews to improve process and operational efficiency

Events Support

Support local events, executive visits, and executive protection details from an incident monitoring, coordination, and escalation perspective

Coordinate with Workplace, Security, and event stakeholders to ensure appropriate safety coverage and response readiness

Monitor events for emerging risks, incidents, or escalations and facilitate timely response as needed

Additional Duties

Support after-hours, weekend, and holiday response as required by business needs

Support special projects or operational needs as assigned

Assist with credentialing, crowd flow, and safety monitoring during higher-volume office days or events

Travel up to 5% as required for training or business support

Schedule & Work Environment

On-site role, 40 hours per week

Schedule may vary based on operational needs

After-hours, weekends, and holidays as required by business needs

About You

2-4+ years of experience in emergency management, public safety, dispatch, GSOC, or related security operations environment

CPR, First Aid, AED certification (current)

Advanced First Aid training (EMT preferred)

Strong analytical and situational awareness skills - able to prioritize under pressure

Exceptional written and verbal communication, particularly in high-stakes or time-sensitive situations

Familiarity with incident management systems and communication tools (e.g., Everbridge, Dataminr, OnSolve, or similar)

Calm and composed in emergencies, with strong problem-solving and judgment skills

Willingness to work non-standard hours, including nights, weekends, and holidays

Fluency in English required; additional language skills (Spanish, French, or Mandarin) a plus

Bachelor's degree or equivalent work experience in a relevant field (e.g., emergency management, criminal justice, homeland security)

Great communication and relationship building skills

You'll Love This Role If

You thrive in high-tempo, real-time environments where every second matters

You find purpose in helping protect people and operations from emerging risks

You enjoy staying calm under pressure and making smart, quick decisions

You value teamwork, precision, and continuous improvement

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Physical Security Agent, Critical Response Team

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