Account Engineer / 客户工程师

About the role

A Day in Your Life at MKS｜您的日常工作 You will be responsible for achieving sales objectives within assigned accounts while providing strong technical service to ensure customer satisfaction. You will build long-term customer relationships through effective key account management, identify new business opportunities, and work closely with internal stakeholders to meet customer requirements. 您将负责完成所分配客户的销售目标，并通过提供专业技术服务确保客户满意度。通过有效的关键客户管理，建立长期客户关系，开发新业务机会，并与内部团队紧密合作，确保满足客户需求。 You Will Make an Impact By｜您的主要职责 Achieve annual sales targets and sales development plans 根据年度计划完成销售目标及业务增长 Manage assigned customer accounts and responsibilities 负责所分配客户账户的管理 Identify and develop new business opportunities within assigned accounts 在现有客户中发掘并推动新业务机会 Ensure customer processes meet expectations in quality, efficiency, and cost control 确保客户使用的工艺在质量、效率及成本控制方面达到满意度 Drive continuous process improvement to meet or exceed customer expectations 推动持续改善项目，提升客户体验 Provide timely, professional technical support and problem resolution 及时、专业地处理客户技术问题 Liaise with PMMs and internal stakeholders on technical issues, business opportunities, and competitor insights 与产品市场经理及内部相关团队沟通技术、业务及竞争信息 Act as the main technical communication bridge between customers and internal Atotech teams 作为客户与 Atotech 内部团队之间的技术沟通窗口 Share technical insights with the sales team, including consumption trends and competitor analysis 与销售团队分享技术支持、使用趋势及竞争分析 Recommend quality and process improvements to immediate superior 向直属主管提出质量或流程改善建议 Ensure safety is embedded in all activities and comply with laws, regulations, and Atotech standards 将安全作为首要原则，确保所有工作符合相关法规及公司标准 Perform other job-related duties as assigned 完成其他相关工作任务 Skills You Bring｜任职要求 Bachelor's Degree in Chemical Engineering, Industrial Chemistry, Electroplating, or related fields 化学工程、工业化学、电镀或相关专业本科以上学历 Minimum 4 years of experience in sales or technical support within the chemical industry 至少 4 年化工行业销售或技术支持经验 Experience in electroplating is a strong advantage 具备电镀相关经验者优先 Strong communication and technical/business writing skills 良好的沟通能力及技术 / 商务写作能力 This role supports Mandarin-speaking clients and requires coordination with local Thai colleagues. Trilingual candidates (Mandarin, Thai, and English) are preferred; alternatively, candidates with strong Mandarin and English skills are also welcome. 本职位需支持中文客户并与当地泰国同事协调工作。优先考虑中、泰、英三语人才；或具备良好中英文能力者亦可。 Computer literate 熟悉电脑操作 This position is based in Bangkok and requires travel to various industrial estates outside of Bangkok. A valid local driving license is required; an international driving license is preferred for foreign talents. 本职位工作地点位于曼谷，需前往曼谷以外的多个工业园区出差。本地员工需持有有效驾驶执照；外籍人才优先考虑持有国际驾驶执照者。 Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing. MKS Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business. MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com . If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role