Analyst, TechEx
External
Nbcuniversal · New York, NY$62K–$80K/yrFull-timeOn-siteToday
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About the role
Provide 1st/2nd-line desk-side support at NBCUniversal's NY site, resolving break/fix IT issues across Windows, Mac, Office365, Active Directory and mobile devices via phone, chat, and tickets. Triage or fulfill requests, meet SLA targets, deliver high customer service, identify process improvements, and support service improvement projects.
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