Proactively manage administrative processes to support both operational efficiency and an outstanding customer experience
Ensure team members understand and adhere to customer service standards through effective induction, training, and regular communication
Support the development of customer service skills through coaching, feedback, and performance reviews
Act as the Centre's Complaints Handler, managing and resolving customer concerns in a timely and professional manner, in collaboration with relevant stakeholders
Oversee the end-to-end customer journey, ensuring a seamless and positive experience before, during, and after appointments
Coordinate onward referral processes and external customer pathways where required
Drive continuous improvement in customer satisfaction by analysing feedback and implementing enhancements
Share best practices across the administrative team and wider network
Requirements
Proficiency in Microsoft Office applications
Strong customer service ethos with a commitment to delivering high-quality service
Excellent organisational and time management skills, with the ability to prioritise effectively
Strong interpersonal, verbal, and written communication skills
Demonstrated leadership capabilities and experience managing or supporting a team
Desirable:
Previous administrative experience within a healthcare setting
Experience analysing data and identifying service improvement opportunities
Employee Benefits
At Bupa, our benefits are designed to support your overall wellbeing. Our global wellbeing programme, Viva , promotes mental, physical, financial, social, and environmental health. We also offer flexible working options and a range of family-friendly benefits.
As part of this role, you will receive:
25 days' annual leave (pro rata), increasing with length of service, with the option to buy or sell leave
Bupa health insurance (provided as a benefit in kind)
Enhanced pension scheme and life insurance
Long service recognition, including additional leave and financial rewards
Interest-free annual travel loan for public transport season tickets
Wagestream - access up to 40% of your earned wages in advance
Competitive family-friendly and parental leave policies, including access to specialist support such as our Menopause Plan
My Bupa Extras - discounts, tools, and resources to support your wellbeing
Why Bupa?
Bupa is both a healthcare provider and insurer, with no shareholders-meaning our focus is entirely on our customers. Our purpose is to help people live longer, healthier, happier lives and to create a better world.
We are guided by our values of being brave, caring, and responsible in everything we do.
We are committed to creating an inclusive environment where everyone can thrive. At Bupa, we encourage our people to Be You , and we actively welcome applications from individuals of diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. We are committed to offering an interview or assessment to disabled applicants who meet the minimum criteria for the role. Reasonable adjustments will be provided throughout the recruitment process where required.
Time Type:
Full time Job Area:
Administration Locations:
Clinics - Brighton
Benefits
Health insuranceFlexible scheduleParental leave
Additional Information
Job Description:
Administrator/Receptionist
Bupa Health Centre, Queens Road, Brighton, BN1 3XB
Permanent Contract
Full time, Monday to Friday
Competitive salary, plus fantastic benefits
Make Health Happen
We are seeking a highly organised and motivated Administration Team Leader to join our Brighton Health Centre. This role is integral to ensuring the efficient delivery of administrative services and maintaining high standards of operational performance within the centre.
As Administration Team Leader, you will oversee day-to-day administrative functions, provide leadership and support to the team, and ensure processes are carried out accurately and within required timeframes. By fostering a collaborative and customer-focused environment, you will play a key role in enhancing both team performance and the overall patient experience.
Bupa · Brighton