Client Partner (AE) Retail and Consumer Goods

Responsibilities

• Business Growth and Opportunity Development
• Lead and grow a strategic Consumer Products & Retail account with full ownership of revenue, bookings, and profitability
• Develop and execute account strategies to drive long-term relationships and solve critical client challenges
• Serve as a trusted advisor, building strong relationships with senior stakeholders and key decision-makers
• Drive profitable growth through up-sell, cross-sell, and positioning for major opportunities and bids
• Partner with cross-functional teams to ensure successful delivery and aligned execution
• Lead and support account teams to achieve objectives and maintain high client satisfaction
• Deliver business reviews and insights, continuously adjusting strategy based on performance and market trends
• Represent the organization externally to strengthen relationships and promote brand presence
• Client-Centric Culture and Relationship Management
• Guarantee responsiveness to client needs and proactively identify areas for service, staffing, and operational improvement.
• Build trust through transparency, honest dialogue, and consistent communication with clients.
• Promote a client-centric culture within delivery teams, ensuring value-added services beyond standard engagements.
• Planning and Account Leadership
• Lead the strategic planning process for assigned accounts, aligning client objectives with organizational capabilities to achieve growth.
• Develop and implement account strategies that meet revenue goals, profitability targets, and long-term client satisfaction.
• Facilitate high-level strategic discussions and negotiations with C-suite executives, ensuring alignment with clients' business aims.
• Serve as the senior-most point of contact for assigned strategic clients, maintaining and enhancing executive-level relationships.
• Financial and Resource Management
• Supervise the execution of business plans, ensuring consistent and efficient operations across personnel, marketing, customer service, and accounting.
• Provide strategic oversight of multiple engagement teams, ensuring quality and alignment with client expectations.
• Monitor project execution, staffing, and workflow to ensure the operational and financial health of assigned accounts.
• Engage in steering committee meetings and executive governance sessions to guide delivery strategy and guarantee service excellence.
• Manage account profit and loss, ensuring suitable financial structures and resource allocation.
• Oversee expenses related to business/accounts, balancing cost-saving measures with needs.
• Develop and manage budgets to ensure activities are properly funded and aligned with strategic objectives.
• Required Qualifications
• Bachelor's degree or equivalent combination of education and experience
• 15+ years of experience in business management, consulting, or account management, demonstrating expertise in technology and business transformation.
• 10+ years in a supervisory or management capacity, including experience in managing and growing significant client relationships.
• A proven track record of achieving new business development, revenue, and profitability targets and managing profit-and-loss for large accounts, ideally within the retail and consumer industries.
• Experience within a global organization of considerable size, scope, and complexity.
• Strong strategic thinking, business acumen, and commercial awareness.
• Exceptional communication and presentation skills, able to engage effectively with C-suite executives.
• Strong analytical and problem-solving abilities for quantitative analysis and decision-making.
• Executive presence with the ability to build trust at senior levels.
• A deep understanding of industry trends, business challenges, and technology solutions.
• Excellence in stakeholder management, conflict resol

Benefits

Additional Information

Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we Location: T his is a remote role with up to 50% travel for client meetings. Candidates must reside within one of the preferred locations. Those located within 25 miles of a DXC office are required to work onsite two (2) days per week. Northeast Region: Preference is for candidates based in the New Jersey metro area or within reasonable driving distance for day trip client travel. Overview: The Account Client Relationship Partner acts as the primary advisor and relationship owner for key enterprise accounts. This role merges strategic sales, relationship development, and account management to foster business growth, ensure client satisfaction, and nurture long-term executive-level relationships.

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