Manage ServiceNow ticketing for NPI requests and maintain acceptable response times.
Monitor and enforce financial controls in line with SOX compliance and Hazmat requirements.
Leverage BI tools (Tableau) and databases (Access/SQL) to deliver data insights.
Create and maintain SOPs, process flows, and control documentation.
Audit content produced by international resources and ensure compliance with standards.
Facilitate data maintenance for catalog records, product taxonomy, PIM and ERP systems.
Lead cross-functional initiatives to ensure consistency and efficiency of product data.
Develop strong business relationships with stakeholders across Sales, Marketing, Product Management, IT, Finance, and Purchasing.
Support implementation of P360 software into UK operations, embedding PDM processes.
Own the product data lifecycle, ensuring completeness, accuracy, and currency across systems.
Establish and enforce data governance standards, naming conventions, and taxonomy structures.
Manage business rules, mapping tables, and repeatable processes for data integrity.
Provide project management support for team and organisational initiatives.
What We Expect of You
Bachelor's degree or equivalent experience (2 years relevant experience with degree or 6 years without).
Proficiency with Microsoft Office applications (Excel, Access).
Excellent verbal and written communication, with ability to engage both business and IT stakeholders.
Critical thinking and problem-solving ability to align business needs with IT systems and data structures.
Broad knowledge of IT channel technology and products.
Strong attention to detail and customer focus.
Ability to prioritise, follow up, and manage multiple tasks to deadlines.
Preferred: experience with technology industry, MDM or PIM technologies, SSIS/ETL applications, and BI tools (Tableau, Power BI, QlikView).
Commitment to CDW's Circle of Service Philosophy, Quality Policy, and The CDW Way Code of ethics and conduct.
Accountability for maintaining data protection, quality standards, and compliance with internal policies and external regulations.
We make technology work so people can do great things.
Benefits
Health insurance
Additional Information
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Job Summary
The Product Data Manager acts as a data steward for business-critical enterprise information relied upon by Sales, PPM, Finance, Tax, Marketing, and IT. The role manages the new product introduction (NPI) process for CDW's product catalog, ensuring financial controls, compliance with audits, taxonomy governance, SOP creation, and quality control across outsourced resources. The PDM owns and optimises how product data is captured, structured, maintained, and utilised across the organisation, driving better decision-making, mitigating risk, and enhancing customer experience through accurate, accessible product information.
Cdw · London, UK