Expo Manager

Responsibilities

• Own end-to-end execution of assigned exhibit halls and sponsorship programs ranging from tabletop exhibits to large-scale tradeshows, with full accountability for budget, timeline, and quality outcomes
• Use AI tools to improve planning workflows, vendor communications, exhibitor coordination, budget tracking, and reporting - increasing capacity and reducing manual overhead across the event lifecycle
• Contribute to venue and site selection in hotels and convention centers, researching rates, accessibility, exhibit needs, AV, catering, transportation, and ancillary services
• Design and develop exhibit hall floor plans, registration areas, and feature areas in compliance with safety and facility requirements, including usage of ExpoCad
• Build and manage general service contractor relationships - negotiating contracts, executing agreements, and managing on-site operations to ensure seamless delivery
• Create and manage the Cvent exhibitor portal, enabling booth staff registration, company profiles, lead capture setup, and exhibitor communications
• Develop exhibitor service kits and all supporting guidance materials, and maintain proactive communication with exhibitors to ensure their needs are met and issues are resolved quickly
• Coordinate all freight shipments, on-site distribution, and labor requirements, and oversee decorator setup and compliance with facility standards
• Supervise the production and positioning of all expo and sponsorship signage
• Manage on-site AV, security, medical personnel, and all facility-related logistics across the exhibit hall
• Work with sales teams to develop exhibitor and sponsor sales strategies and packages, and maintain contracted client interaction to accelerate conference participation
• Facilitate on-site exhibitor re-book operations and oversee all tracking for booth and sponsorship sales using Salesforce and Workfront
• Liaise with internal teams and business development staff to ensure smooth transitions of contacts, agreements, and expectations with supporters
• Lead or participate in program-specific planning teams, maintaining detailed schedules of all essential activities and deadlines from assignment through post-event wrap-up
• Manage compliance with healthcare industry requirements and CME/CE procedures, including coordination with major medical associations as needed
• Travel and work on-site for assigned events, including weekends, up to 25% of the time
• What Sets You Apart
• Proven experience managing all facets of in-person and hybrid conferences, from contracting and venue selection through on-site execution - including AV, food and beverage, housing, transportation, registration, and staffing
• An AI-native mindset. You actively use tools such as ChatGPT, Claude, or event management platforms with AI capabilities to improve how you plan, communicate, and execute - and you can speak to the measurable impact
• Proficiency in ExpoCad and Cvent, with working knowledge of Salesforce, Workfront, and Microsoft Office including Word, PowerPoint, Excel, and Outlook
• Hyper-focused on the attendee experience - you think about every touchpoint and hold yourself accountable for outcomes, not just logistics
• Experienced in budget development and reconciliation, with the discipline to manage program financials accurately across multiple concurrent events
• Strong customer service orientation and the ability to act diplomatically with sponsors, exhibitors, vendors, and HCPs at all levels
• Excellent oral and written communication skills with a proactive, solutions-oriented approach to problem-solving
• Highly organized, detail-oriented, and able to perform under deadline pressure - independently and as part of a team
• Knowledgeable in healthcare compliance requireme

Benefits

Additional Information

At MJH Life Sciences our success is measured by your success! If you set your standards high and want to contribute to a winning team, we'll provide you with every opportunity to help grow our company and your career. Our associates come from all backgrounds, sharing one key quality: determination to succeed. We value being Service Focused, having a Passion for Winning, Innovation, Respect, Integrity, and Teamwork. Nothing means more to us than hiring people with these attributes. If you believe you're right for the job, this is the place to prove it! Role Overview We are seeking an Expo Manager, Live Events to lead the planning and execution of exhibit halls and sponsorship deliverables across in-person and hybrid conferences. You will take full ownership of assigned programs - from venue selection and floor plan design through on-site execution - ensuring every event is delivered on time, within budget, and to the highest standard for sponsors, stakeholders, and attendees. This role is for a seasoned event professional who is hyper-focused on the attendee experience, thrives under pressure, and uses AI tools to plan smarter, coordinate more efficiently, and stay ahead of the complexity that comes with large-scale event management.

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