Shape the customer engagement strategy and setup for the German affiliate, ensuring clear alignment with local business priorities and global Commercial Operations frameworks to maximize commercial impact and customer experience.
Translate Business Unit strategies and market requirements into scalable concepts covering customer engagement models, field force setup and omnichannel execution.
Act as a strategic sparring partner for Business Unit Directors, Sales Leaders and Marketing Leads on all Sales Operations and Digital Marketing aspects.
AI Strategy & Digital Commercial Infrastructure
Own the AI strategy and roadmap for the German affiliate; prioritize high‑impact use cases, drive delivery, and build AI capabilities and adoption.
Bring a proven AI track record, continuously injecting external best practices and insights from other companies and industries.
Own CRM strategy and local governance, partnering with local Business Process Owners and global stakeholders.
Lead the digital commercial infrastructure enabling omnichannel engagement (sales & marketing automation, consent, web, events).
Ensure stable operations, continuous improvement, and strong adoption of digital and AI‑enabled tools across Sales and Marketing.
Sales Force Effectiveness & Resource Allocation
Design and continuously evolve sales force structures in line with business needs, including segmentation & targeting, territory alignment, call planning and sales priority list definition.
Support Business Units in data‑driven resource allocation across sales teams and engagement channels.
Establish clear governance, standards and processes to ensure consistency, transparency and scalability of SFE approaches.
Responsible for all aspects of incentive compensation for field teams across therapeutic areas, including IC plan design, goal setting, administration, reporting, communication, awards/contests, data integrity/accuracy and IC governance.
Continuously evolve incentive frameworks to support strategic priorities and market dynamics.
Omnichannel Strategy Enablement & Execution
Enable and advise Business Units to design, execute and optimize omnichannel engagement strategies and campaigns across personal and non‑personal channels.
Drive continuous optimization of customer journeys and engagement strategies based on performance data, actionable insights and close cross-functional alignment.
Foster innovation in customer engagement channels and concepts to fuel business performance and competitive fitness.
Leadership, Capability Building & Stakeholder Management
Lead, develop and inspire the C&FFE team, fostering a culture of accountability, continuous improvement and customer centricity.
Build strong, trust‑based relationships with key internal stakeholders including Commercial Operations leadership, Business Units, Sales, Marketing, Finance, Medical and global Commercial Operations teams.
Proactively identify and drive innovation opportunities, new technologies and ways of working to continuously enhance C&FFE capabilities.
Required Skills and Experience:
Industry Experience:
Minimum of 10+ years of experience record in commercial operations, sales force effectiveness, digital marketing ideally within the biotech, pharmaceutical, or healthcare sector.
AI & Tool Experience:
Analytical Skills:
Abilit
Benefits
Health insurance
Additional Information
At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
Job Description
Director (m/f/d) Customer & Field Force Excellence
Gilead Sciences · Germany